Follow-Up Care Coordinator, BPE Physician Integration

BHS; United States; Hybrid; USD 42,000 - 56,000; Full time

Job summary

Baptist Health is hiring a Follow Up Care Coordinator to join the BPE Physician Integration team. This full-time hybrid role is located at Southbank and focuses on managing the patient relationship platform and post-encounter coordination.

The role supports patients with follow-up care needs, educates stakeholders about resources, and handles scheduling within EPIC for multiple clinics, aiming to deliver exceptional customer service.

Qualifications

• 1-2 years of database maintenance experience required.
• 1-2 years of customer service experience required.
• High school diploma required; BA/BS preferred.

Responsibilities

• Lead development and operation of the customer relationship platform (SalesForce) for the department.
• Provide follow-up care coordination after patient encounters at Baptist Health facilities.
• Inform and educate Baptist Health, Baptist Primary Care, CareSpot and management about resources and services.
• Direct scheduling within EPIC for 19 BPC clinics.
• Serve as liaison between patients and clinic offices on strategic initiatives including revenue drivers and prevention.
• Deliver concierge, personalized care coordination and maintain exceptional customer service.

Skills

Database maintenance

Customer service

Education

High School Diploma

BA/BS preferred

Job description

About Baptist Health
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville’s only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children’s Hospital.

Baptist Health is hiring a Follow Up Care Coordinator to join the BPE Physician Integration team. This is a full-time, hybrid opportunity located at Southbank.

The Follow Up Care Coordinator Team has lead responsibility for development and operation of the customer relationship platform used by the department, SalesForce.

• The team is dedicated to providing assistance to patients post an encounter at a Baptist Free Standing Emergency Department or CareSpot with follow-up care needs and/or finding a family medicine physician. The BH Care Coordinator works to ensure that key relationships between the parties are intact, current and working effectively.
• Through continuous outreach and relationship building, the coordinator works to inform and educate Baptist Health, Baptist Primary Care, CareSpot and management and clinicians about resources, services, providers and facilities.
• Additionally, the coordinator provides assistance to consumers with unique health care interests and needs, supporting the New Mover’s Program, Corporate Health (PATH) and the Women’s Health Strategy, 4HER program.
• Additionally, the team provides direct scheduling within EPIC for 19 BPC clinics.
• Strategic system support is provided by serving as a liaison between patient and clinic offices on strategic service line initiatives including revenue drivers and diagnostic prevention.
• The Care Coordinator team supports potential and existing patients with a unique, concierge, personalized approach to health care coordination providing exceptional customer service.
• Team is held to quantitative QA goals to confirm an exceptional customer experience. Metrics include call availability, abandon rate, average handling rate, etc.

Monday - Friday 8:00 AM - 5:00 Pm . 1 hour lunch , work from home every Friday after 90 day probationary period if eligible.

Experience:

• 1-2 years Database Maintenance Experience Required
• 1-2 years Customer Service Experience Required

Education/Degree Required:

High School Diploma

Degree Preferred:

Bachelor of Arts/Science (BA/BS)

Primary Location:

Downtown - 841 Building