FoH TECHNOLOGY ANALYST (HYBRID-CHARLOTTE, NC)

Compass Group USA; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA's Compass Technology team seeks a FoH Technology Analyst to support front-of-house technology initiatives across Canteen's consumer-facing ecosystem. Hybrid role based in Charlotte, NC, partnering with vendors, operations, and cybersecurity to ensure secure, scalable deployments.

You will gather requirements, coordinate system integrations, and help manage vendor onboarding and governance, assisting in OS upgrades, security assessments, and project delivery across a large

Qualifications

• Bachelor’s degree in Information Systems, Business, or a related field.
• 2–5 years of experience in technology analysis, business analysis, consulting, vendor coordination, or project delivery roles.
• Experience supporting technology implementations, integrations, or infrastructure upgrades.
• Strong analytical, organizational, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Partner with the Technology Project Manager to support management of a portfolio of technology vendors delivering front-of-house technology solutions.
• Coordinate activities between vendors and internal stakeholders including technology, cybersecurity, legal, operations, and vendor management teams.
• Support vendor onboarding, vendor documentation, and ongoing vendor governance activities.

Skills

Technology analysis

Business analysis

Vendor coordination

Project delivery

Strong written and verbal comms

Multiple priorities

Education

Bachelor’s degree in Information Systems or related field

Tools

Jira

Azure DevOps

Microsoft SQL

Job description

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FoH TECHNOLOGY ANALYST (HYBRID-CHARLOTTE, NC)

Sep 25, 2026

Compass Technology is a dedicated internal team for Compass Group delivering enterprise-wide initiatives that support our diverse customer base and enhance our business operations. Our domain encompasses a vast spectrum of opportunities, from hands-on desk support to Cybersecurity, Cloud Engineering, AI, and Modern Application development. We are committed to building robust IT infrastructures, driving digital transformation, and much more.

Job Summary:

About Canteen:Canteen, a sector of Compass Group, is a leader in unattended retail solutions, delivering technology-enabled dining and retail experiences across thousands of locations nationwide. Through digital platforms, advanced payment technologies, smart markets, and connected devices, Canteen continues to redefine the consumer experience.

Compass Technology partners with business leaders and technology providers to deliver secure, scalable, and innovative solutions that support operational excellence and customer engagement across our national footprint.

Compass Technology is seeking a Technology Analyst to support the execution and governance of technology initiatives and vendor partnerships across Canteen’s consumer-facing technology ecosystem.

This role operates at the intersection of technology delivery, vendor management, cybersecurity, and business operations, supporting the successful implementation of innovative and secure technology solutions across the organization. This role will be a critical part in enabling Canteen’s next-generation consumer experiences by ensuring technology solutions are delivered securely, efficiently, and at scale across thousands of locations.

The Technology Analyst will partner with internal technology teams, operations leaders, and external technology vendors to coordinate initiatives such as system integrations, operating system upgrades, security assessments, and technology deployments across a large-scale distributed environment comprised of connected kiosks, smart markets and payment devices.

Responsibilities:

• Partner with the Technology Project Manager to support management of a portfolio of technology vendors delivering front-of-house technology solutions.
• Coordinate activities between vendors and internal stakeholders including technology, cybersecurity, legal, operations, and vendor management teams.
• Support vendor onboarding, vendor documentation, and ongoing vendor governance activities.

Requirements & Technology Analysis

• Gather, document, and analyze business and technical requirements for technology initiatives.
• Translate complex technical discussions into clear documentation and actionable updates for business stakeholders.

Security & Risk Management

• Support vendor security assessments and compliance reviews in partnership with cybersecurity teams.
• Assist in tracking remediation plans and security findings across the technology vendor portfolio.
• Help ensure vendor technologies adhere to enterprise IT controls and security protocols.

Program Reporting & Documentation

• Maintain documentation including requirements, implementation plans, and testing artifacts.
• Develop initiative reporting including milestone tracking, status updates, and risk summaries.
• Provide structured updates and insights to leadership and key stakeholders.

Qualifications:

• Bachelor’s degree in Information Systems, Business, or a related field.
• 2–5 years of experience in technology analysis, business analysis, consulting, vendor coordination, or project delivery roles.
• Experience supporting technology implementations, integrations, or infrastructure upgrades.
• Strong analytical, organizational, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience working with technology vendors or third-party platforms.
• Familiarity with enterprise technology ecosystems, APIs, or system integrations.
• Exposure to vendor risk management, security assessments, or IT compliance processes.
• Experience with project management or collaboration tools such as Jira, Azure DevOps, and Microsoft SQL.

Core Competencies:

Communication

Ability to effectively communicate technical concepts and translate them into clear updates for business stakeholders.

Organizational Discipline

Strong planning, documentation, and prioritization skills across multiple initiatives.

Critical Thinking & Problem Solving

Ability to analyze issues, identify root causes, and develop practical recommendations.

Adaptability

Comfortable operating in a dynamic technology and vendor landscape with evolving priorities.

Relationship Management

Strong collaboration skills with internal teams, vendors, and cross-functional stakeholders.

Results Orientation

Demonstrates ownership and accountability in delivering high-quality outcomes aligned with business objectives.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Technology maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.