FOH Team Leader: Guest Experience & Operations

Chick-fil-A; Somerset (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health & Dental Contributions

Flexible scheduling

Scholarship opportunities

Competitive pay

Job summary

Workstream is looking for a dedicated Team Leader in Somerset, Massachusetts to oversee day-to-day operations and effectively lead shifts in a fast-paced environment. The ideal candidate should demonstrate our core values and possess strong leadership and communication skills.

This full-time position offers numerous benefits including health contributions, a flexible schedule, and opportunities for professional growth. A passion for serving others and the ability to work well in a team are essential for success.

Qualifications

• Humility and a willingness to learn.
• Ability to lead others well.
• Strong commitment to superior customer service.
• Ability to manage Team Member behavioral performance issues.

Responsibilities

• Participate operationally in high-volume day-to-day activities.
• Lead efficient and effective shifts.
• Assist in training of new hires.
• Act as a role model for the team.

Skills

Leadership skills

Customer service

Communication skills

Teamwork

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations, running efficient and effective shifts, and holding team members accountable for each component of Operational Excellence. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Health & Dental Contributions
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Lead efficient and effective shifts.
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Humility and a willingness to learn.
• Ability to lead others well
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience in a Leadership role is preferred but not required.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.