FOH Supervisor - Elevate Guest Experience & Events

NEXDINE, LLC; Kalamazoo (MI); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Company-Paid Life Insurance

401(k) Savings Plan

Paid Time Off: Vacation, Holiday, Sick

Employee Assistance Program

Career Growth Opportunities

Employee Perks & Rewards

Job summary

NEXDINE Hospitality seeks a Front of House Supervisor in Kalamazoo, MI to lead daily dining services, supervise staff, and ensure a superior guest experience. You will oversee final food presentation and customer service, reporting to the Sous Chef or VP of Dining.

The role emphasizes safety, quality, and timely service, with duties spanning staff scheduling, supplies, and event support in a varied client environment.

Qualifications

• High school diploma or equivalent
• 1 - 3 years’ experience in similar position
• Specialized training in catering

Responsibilities

• Provide oversight of daily dining services to ensure client and customer satisfaction.
• Inspect supplies, equipment, or work areas to ensure conformance to established standards and/or arrange for equipment purchases or repairs.
• Build and maintain a working 2+ week schedule with at least 3 weeks posted.
• May purchase food and/or other supplies needed to ensure efficient operation ensuring quality control practices are in place for receiving all products.
• May assist with determining staff requirements and scheduling necessary to ensure timely delivery of services.
• Ensure company standards for safety, proper food handling practices, sanitation, uniform guidelines, and productivity are maintained.
• May assist with event menu writing and cycle of cost control utilizing appropriate recipes and costing measures in conjunction with Chef Manager or Chef.
• May assist with the production of food.
• Assist with planning, execution and coordination of various events according to specific client standards in conjunction with the Chef Manager or Chef.
• Assist in the set‑up and breakdown of catering events to include seating arrangements, decorations and food displays. Supervise staff in execution of events.
• May meet with prospective clients to review all aspects of event requirements and execution inclusive of but not limited to menu creation, set-up/breakdown requirements and scheduling.

Skills

Leadership

Team oriented

Communication proficiency

Customer/client focus

Ability to work under pressure

Scheduling

Education

High school diploma or equivalent

Specialized catering training

Culinary school certification (preferred)

ServSafe Certification

Choke Safety Certification

Allergen Awareness Certification

Tools

Microsoft Office Suite

Job description

NEXDINE Hospitality seeks a Front of House Supervisor in Kalamazoo, MI to lead daily dining services, supervise staff, and ensure a superior guest experience. You will oversee final food presentation and customer service, reporting to the Sous Chef or VP of Dining.

The role emphasizes safety, quality, and timely service, with duties spanning staff scheduling, supplies, and event support in a varied client environment.