FOH Supervisor

Elevate Entertainment Group; Santa Fe (NM); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive Pay & Growth

Cast Member Perks - Movies, Attract.,F

Discounts on Movies, Attractions, andF

Job summary

Elevate Entertainment Group in Santa Fe, NM, seeks a Front of House Supervisor to ensure exceptional guest experiences across service, food and beverage, and overall operations. You will train staff, supervise shifts, and uphold standards of cleanliness and cash handling.

You will lead by example, motivate cast members, and manage peak times, holidays, and weekend schedules while maintaining quality and guest satisfaction in a dynamic entertainment venue.

Qualifications

• Strong written and verbal communication skills.
• High guest satisfaction expectations and focus.
• Self-motivated and results driven.
• Holds self and others accountable to consistently maintain high-performance standards.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure positive guest experiences and atmosphere for cast members and guests.
• Monitor service speed to maintain positive guest experience.
• Supervise daily shifts to uphold standards, product quality, and cleanliness.
• Assist in training of cast members, including new hires.
• Assist with cleanliness and organization of the venue.
• Ensure proper cash handling procedures.

Skills

Strong written & verbal communication

Guest satisfaction focus

Self-motivated & results driven

Accountability and high standards

Education

HS Diploma or GED

Job description

About Us

Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. The Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, and Elevate Rewards. The organization offers a broad slate of activities including movies, bowling, games, and private event hosting. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.

Job Description

The FOH Supervisor assists and provides excellent guest experience to our guests by overseeing the quality and consistency of our service, food and beverage, overall operation, and maintenance of the venue. They are responsible for every job function in the venue and as such must be able to personally perform and train others in every job function and support team members' training.

Responsibilities include but are not limited to:

• The ability to provide supervision during assigned shifts
• Provides cast members, and guests with a positive experience and atmosphere
• Monitors speed of service to ensure a positive guest experience
• Supervise daily shifts to ensure standards, product quality, and cleanliness is maintained
• Assist in the training of cast members, including new hires as well as existing team members
• Assists with cleanliness and organization of the venue
• Ensures proper cash handling procedures are followed
• Performs other related duties as necessary or assigned

Skills + Abilities included but are not limited to:

• Strong written and verbal communication skills
• High guest satisfaction expectations and focus
• Self-motivated and results driven
• Holds self and others accountable to consistently maintain high-performance standards

Education + Experience + Requirements:

• HS Diploma or GED Certification
• Must be at least 21 years of age
• Minimum of 1 year full-service restaurant supervisory experience preferred
• Meets Ring Up Program requirements
• Food Safety, State Alcohol certification requiredAvailability to work during holidays, nights, and weekends with increased hours during peak times

Physical Requirements:

• Prolonged periods of standing, walking, climbing stairs
• Must be able to lift 50 pounds at times

Cast Member Benefits:

• Competitive Pay and Growth
• Cast Member Perks - discounts on Movies, Attractions, and F&B!

Elevate Entertainment Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.