FOH Supervisor

Lou & Mickeys; San Diego (CA); On-site; USD 31,684 - 37,195; Full time

Benefits offered by this job

Growth Opportunities

Education Reimbursement

Generous Dining Discount

Flexible Hours

Job summary

Lou & Mickeys, located in San Diego, is looking for dedicated service staff to join their team. The ideal candidates will have a passion for providing exceptional customer service and a willingness to learn in a vibrant restaurant environment. Responsibilities include seating guests, maintaining cleanliness, and attending to customer needs promptly.

Qualifications include being at least 21 years old with a high school education background, along with previous supervisory experience and a Food Handler Card. The position offers a competitive hourly rate between $23 and $27 depending on experience.

Qualifications

• Minimum of 21 years of age to serve alcoholic beverages.
• Previous supervisor experience preferred.
• Food Handler Card required.

Responsibilities

• Complete opening duties to standard.
• Seat Guests promptly and courteously.
• Anticipate Guests' needs and respond accordingly.
• Maintain cleanliness and organization of restrooms.
• Document orders when the point of sale is inoperative.

Skills

Communication skills (verbal and written)

Basic mathematical skills

Teamwork

Attention to detail

Problem-solving

Point-of-sale procedures

Education

High school graduate, some college

Job description

Overview

Located across the street from the San Diego Convention Center and nestled underneath the iconic entrance to the Gaslamp Quarter, Lou & Mickey’s has been Downtown San Diego’s favorite steakhouse for over a decade. The restaurant was recently renovated, yet still transports you to another time.

Competitive hourly rate $23 - $27 / hour depending on experience.

We keep it reel! Premium benefits, an amazing company culture, growth opportunities, and more! Are you hooked yet?

What we bring to the table

• Growth Opportunities
• Great training and commitment to promotions from within
• Teamwork / Flexible Hours
• Education Reimbursement
• Generous Dining Discount
• Professionalism
• Productive Environment
• Strong company culture
• Delicious food in a beautiful restaurant

Essential Qualifications

• Minimum of 21 years of age to serve alcoholic beverages with food
• High school graduate, some college
• Any previous supervisor experience
• Food Handler Card
• Ability to communicate in a satisfactory manner, both verbal and written English
• Ability to compute basic mathematical calculations
• Ability to be well organized, maintain concentration and think clearly when providing service to Guests
• Ability to focus attention to performance of tasks despite frequent stressful, or unusual interruptions
• Ability to suggestively sell menu items and beverages
• Ability to converse calmly with irate Guests, co-workers or supervisors in sometimes tense situations
• Ability to perform job functions with minimal supervision
• Ability to work cohesively with co-workers as part of a team
• Ability to maintain complete knowledge of the front of house standards
• Correct maintenance and use of food serving/preparation equipment
• Experience with Point-of-sale procedures

Essential Job Functions

• Complete opening duties as assigned and to standard
• Record all necessary information/messages in legible writing on appropriate sheets
• Seat Guests as reserved or on a walk-in basis, promptly and courteously, accommodating special requests
• Ensure the transfer of guest checks from bartender and cocktail servers to dining room servers
• Anticipate Guests' needs, respond promptly and acknowledge all Guests, however busy
• Interact in courteous and professional manner with Guests, supervisors and co-workers
• Interact with people beyond giving and receiving instructions, particularly in resolving Guest complaints
• Follow Manager’s instructions
• Monitor and maintain cleanliness, sanitation and organization of and Guest restrooms
• Guide the activities of the assigned assistants to ensure optimum service to Guests
• Complete all closing reports as assigned and leave duty after reporting to Manager
• Legibly document orders when point of sale system is inoperative and distribute orders to appropriate stations
• Complete comps or voids as needed during the shift
• Follow maintenance program and cleaning schedule for each shift
• Update menus and wine lists for managers
• Notify management of any pertinent information related to shift activities

Equal Opportunity Employer