FOH Supervisor

Common Bond Bistro & Bakery; Houston (TX); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

401(k) matching

Referral program

Employee discount

Job summary

Common Bond Cafe - Heights On-The-Go is seeking a Front-of-House Supervisor to oversee daily operations, ensuring friendly service and high-quality standards at our Heights on-the-go location in Houston. You will work closely with the General Manager to manage staff, guest experience, and hospitality in a fast-paced cafe setting.

The ideal candidate has a high school diploma and relevant FOH leadership experience, with a focus on teamwork, communication, and problem-solving.

Qualifications

• Ability to learn quickly.
• Food handler’s and TABC certification where required by local and state health code regulations.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build and maintain relationships.
• Ability to lift up to 50 lbs.

Responsibilities

• Greeting customers with a smile and engaging with customers to identify needs.
• Maintain knowledge of baked goods and menu.
• Supervise front-of-house to uphold standards of hospitality and excellence.
• Ensure positive guest service and address complaints professionally.
• Inform GM of shortages before items run out.
• Enforce sanitary practices for food handling and cleanliness.
• Deliver consistent high quality service.
• Maintain professional restaurant image and appearance standards.
• Develop employees with feedback and clear performance expectations.
• Take orders and package bread orders carefully.
• Run food and drinks to customers promptly.
• Rotate stock using FIFO method.
• Maintain attendance and punctuality.
• Work flexible hours including mornings, evenings, weekends, nights, holidays.
• Meet store policies and provide quality beverages and food.

Skills

Customer service

Communication

Teamwork

Food safety

Physical ability

Training & supervision

Guest relations

Education

High school diploma

Job description

• Common Bond Cafe Careers
• Heights On-The-Go
• FOH Supervisor

FOH Supervisor SMS Email Messenger Facebook Twitter LinkedIn Whatsapp Full-time High school degree $15.00 - 18.00 per hour The FOH Supervisor is responsible for how the front-of-house is ran working closely with the General Manager. The ideal team member is dedicated to their fellow team members and to the guests we serve. We believe that each and every guest experience is important and that each one of our jobs is a piece of providing our guests with a positive experience. Our team members must be able to work in a fast-paced environment, have a knack for problem solving and most importantly be committed to having the highest quality standards.

Essential Duties & Responsibilities

• Greeting customers with a smile and happy demeanor; engage with and understand our customers, including identifying and responding to customer needs through clear and pleasant communication
• Maintain complete knowledge of baked goods and the menu
• Supervise the front-of-how while upholding our standards of excellence and hospitality
• Ensure positive guest service in all areas. Respond guests complaints in a professional manner and taking any and all appropriate actions to turn dissatisfied guests into return guests
• Inform the General Manager of any foreseeable shortages before items run out.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance dining areas while being compliant with operational standards, company policies, federal/state/local laws, and ordinances
• Responsible for ensuring consistent high quality service
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards
• Develop employees by providing ongoing feedback and establishing performance expectations
• Taking orders from guest and packing all retail items and bread orders carefully and efficiently
• Running food and drinks to customers in a timely fashion
• Rotating stock using the FIFO method
• Maintain good attendance and punctuality
• Available to work flexible hours that may include mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
• Prepare and package food and beverages to our high-quality standard recipes including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Available to perform many different tasks within the store during each shift
• Additional duties as assigned

Required Knowledge, Skills And Abilities

• Ability to learn quickly
• A food handler’s and TABC certification where required by local and state health code regulations
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build and maintain relationships
• Ability to lift up to 50 lbs.

Reports to: General Manager

FLSA Status: Hourly/ Non-exempt

TIPS ELIGIBLE

Work schedule

• 8 hour shift

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount

Common Bond Cafe - Heights On-The-Go

601 Heights Blvd, Houston, TX 77007, USA