FOH Operations & Guest Experience Lead

Tiny Boxwoods; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Tiny Boxwoods is seeking a Front of House Manager to lead daily restaurant operations and uphold our hospitality standards. You will manage shifts, guest relations, reservations, events, and staff performance while ensuring compliance with health code and safety regulations.

Ideal candidates bring at least two years of managerial experience, along with TABC and Texas Food Handler certifications, and a commitment to teamwork and guest satisfaction.

Qualifications

• Minimum 2 years of managerial experience in a similar setting.
• Knowledge of profits & losses and managing COGS.
• TABC and Texas Food Handler certifications required.

Responsibilities

• Manage weekly focus and venue operations during shifts.
• Assist with Front of House scheduling.
• Collect daily checklists and scorecards.
• Prepare materials for weekly manager meetings.
• Ensure health code, sanitation and safety compliance.
• Develop guest relations and manage reservations/events.
• Assist with hiring and terminations.
• Enforce handbook policies and company protocols.
• Conduct staff performance evaluations and provide feedback.
• Attend weekly management meetings.
• Provide weekly pre-shift training.
• Maintain the company brand through service excellence.

Skills

Guest service

Multitasking

Teamwork

Communication

Flexibility

Education

TABC Certified

Texas Food Handler Certificate

Job description

Tiny Boxwoods is seeking a Front of House Manager to lead daily restaurant operations and uphold our hospitality standards. You will manage shifts, guest relations, reservations, events, and staff performance while ensuring compliance with health code and safety regulations.

Ideal candidates bring at least two years of managerial experience, along with TABC and Texas Food Handler certifications, and a commitment to teamwork and guest satisfaction.