Guest Experience Lead – Service & Culture Champion

Tiny Boxwoods; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation

Job summary

Tiny Boxwoods is seeking a Front of House Lead to oversee shifts, deliver outstanding guest service, and uphold our culture of care. The role includes supervising staff, training, and enforcing policies to maintain high standards across service areas.

Benefits begin after 60 days of full-time work, including health, dental, and vision insurance, with two weeks of paid vacation after one year of continuous full-time employment.

Qualifications

• Ability to memorize recipes and beverage lists.
• Flexible availability in scheduling
• Capacity to multitask.
• Ability to work as part of a team.
• Barista skills

Responsibilities

• Organize and supervise shifts
• Deliver superior service and maximize guest satisfaction
• Respond efficiently and accurately to guest comments and complaints
• Train new and current staff
• Enforce handbook policies and company protocols
• Provide constructive feedback when necessary
• Control operations costs and identify measures to reduce waste
• Maintain health code standards, ensuring compliance with sanitation and safety regulations
• Maintain all checklists
• Overseeing inventory and ordering products
• Estimate future needs for goods, restaurant supplies and paper goods
• Clear communication skills
• Strong leadership, motivational and people skills
• Be able to maintain a fast‑paced environment
• Close attention to detail
• Ability to competently use the restaurant POS system
• Promise to maintain the company's brand and image through hard work, service and a sincere love for hospitality
• Can perform barista position should the business needs dictate
• Works on special projects and other duties as assigned

Skills

Leadership

Teamwork

Barista skills

Multitasking

Flexible scheduling

Job description

Tiny Boxwoods is seeking a Front of House Lead to oversee shifts, deliver outstanding guest service, and uphold our culture of care. The role includes supervising staff, training, and enforcing policies to maintain high standards across service areas.

Benefits begin after 60 days of full-time work, including health, dental, and vision insurance, with two weeks of paid vacation after one year of continuous full-time employment.