FOH Manager/Bar Manager

Landed; West Palm Beach (FL); On-site; USD 32,000 - 34,000; Full time

Job summary

Five Guys West Palm Beach is seeking a FOH Manager/Bar Manager to lead all front-of-house team members, ensuring a warm, welcoming, efficient operation that drives profitability. You will oversee day-to-day activities, train staff, and uphold brand standards to deliver outstanding guest experiences.

The role demands strong leadership, exceptional customer service, and the ability to manage labor, inventory, and cash controls.

Qualifications

• 8 + years of age
• + years of bartending experience
• Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift
• Function in a fast-paced and noisy environment
• Follow Company policies and procedures
• Close attention to detail in cash handling and service

Responsibilities

• Lead FOH team to ensure warm, welcoming, efficient operation
• Manage labor, scheduling, inventory, and financial reports
• Maintain an “A” health inspection rating at all times
• Keep Fair Workweek premiums to a minimum
• Maintain satisfactory Secret Shopper and Steritech averages
• Maintain excellent customer service and guest relations
• Take orders, input into POS with 100% accuracy
• Resolve guest complaints or concerns
• Train and mentor bar staff
• Enforce company standards and corrective actions
• Attend mandatory meetings and perform opening/closing duties
• Follow FGNY House Rules and Employee Handbook

Skills

Customer service

Leadership

Teamwork

Communication

English proficiency

Tools

POS system

Cash register

Basic computer skills

Job description

FOH Manager/Bar Manager

Salary Range: $23-25/hour

Floor Managers are responsible for leading all FOH members in running a warm, welcoming, efficient and profitable operation, managing day-to-day operations and longer-term projects, maintaining high standards and conditions, and fostering a positive environment for guests and staff.

Reports to: Food and Beverage Operations Manager

RESPONSIBILITIES

Store Goals

• Ensure excellent overall store performance
• Manage profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, scheduling, reviewing financial reports, and taking appropriate actions
• Maintain an “A” health inspection rating at all times
• Keeping Fair workweek premiums to a minimum
• Maintain satisfactory Secret Shopper and Steritech averages

Customer Service

• Maintain excellent customer service
• Take customer orders, maintain fast, accurate service, and positive guest relations
• Answer customers’ questions and provide information of store’s policies and relevant procedures about the preparation or cooking process
• Resolve guest complaints or concerns

Leadership

• Effectively train, supervise, and mentors all bar staff members
• Hold employees accountable to Company standards using corrective action process
• Conduct performance appraisals
• Celebrate employee successes
• Lead by example, showing rather than telling
• Delegate fairly and appropriately
• Encourage employees to develop their skills and/or grow with the Company

Teamwork & Communication

• Work as a team member to support other employees in their duties
• Follow the lead and direction of your GM/DM
• Communicate challenges and successes
• Be respectful of all guests, employees, vendors, and supervisors

Accountability

• Take ownership over tasks that are assigned to you
• Hold self to the highest standard of performance
• Be knowledgeable of and hold yourself to all Company standards
• Be knowledgeable and hold yourself to the FGNY House Rules and the Employee Handbook

Station Mastery

• Prepare and serve alcoholic and non-alcoholic beverages in accordance with standard recipes
• Follow responsible alcohol service guidelines
• Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them
• Maintain expert knowledge of all bar offerings
• Take orders from guests and input into POS, ensuring 100% accuracy
• Handle guests’ special dietary needs, allergies, or special requests with utmost sensitivity following Company service standards

Other Responsibilities

• Attend mandatory meetings including staff meetings, leadership meetings, etc.
• Perform opening and closing duties to

Company standards

• Perform other duties as assigned by your supervisor

ESSENTIAL FUNCTIONS

Reasonable accommodation will be considered and implemented in accordance with ADA requirements.

• 8 + years of age
• + years of bartending experience
• Ability to walk, stand, bend, kneel, reach, and lift 50+ pounds for the duration of your shift (up to 10 hours with scheduled breaks)
• Function in a fast-paced and noisy environment
• Tolerance to temperature fluctuations
• ork with hazardous substances such as hot oil
• ead, write, speak, and understand basic English
• ommunicate clearly
• ead a team effectively
• se a basic computer system (ex. cash register)
• inger dexterity
• lose vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• vailable to work nights, weekends and holidays, and variable schedule, per the needs of the business
• aintain general knowledge of FGNY: locations, transportation, management team, etc.
• dhere to Company’s policies and procedures, as well as City, State, and Federal laws and mandates

EQUAL OPPORTUNITY: At Five Guys, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests. Five Guys is proud to be an equal opportunity workplace.

Notice of Employee Rights, Protections, and Obligations Under Labor Law Section 740