FOH Manager

Harri; New York, Northern (NY, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Dining discounts

Health & commuter benefits

Career growth opportunities

Bonus potential

Job summary

Rosa Mexicano is seeking an experienced Operations Manager for FOH to lead hospitality, drive sales, and manage labor and training in a fast-paced setting. You will uphold brand standards and ensure guest delight across service moments.

Lead a team with heart, coaching staff to deliver Warm Latin Hospitality while maximizing profitability and guest satisfaction. This role emphasizes ownership and performance.

Qualifications

• 2+ years restaurant management experience.
• Strong knowledge of restaurant financials (labor %, COGS, PMIX, P&L basics).
• Excellent communication and leadership skills.
• Experience with POS and scheduling systems (Toast, Harri/7Shifts, Restaurant365).

Responsibilities

• Lead with hospitality and coach team to anticipate guest needs.
• Drive sales through floor leadership and local store marketing.
• Manage labor, scheduling, and productivity to hit targets.
• Oversee brand standards and DOH compliance.
• Recruit, hire, and train FOH team members.
• Protect guest experience and handle feedback.

Skills

Restaurant management

Leadership

Communication

Guest experience

Sales-driven

Budgeting/ P&L

POS systems

Scheduling systems

Team training

Flex hours

Tools

Toast

Harri/7Shifts

Restaurant365

Job description

JOB DESCRIPTION | RESTAURANT MANAGER FOH Are you ready to lead where every shift feels like a celebration? At Rosa Mexicano, we blend the vibrant spirit of Mexico with elevated dining and unforgettable hospitality. We’re looking for a passionate, driven Operations Manager who believes great restaurants are built on people, pride, and performance. This is more than a management job — it’s your chance take ownership of your business, lead a team with heart, and deliver Warm Latin Hospitality while maximizing results. Bring your leadership, hospitality instinct, and entrepreneurial mindset — we’ll provide the platform and tools.

WHY YOU’LL LOVE WORKING WITH US

• A culture rooted in Passion, Respect, Integrity, Determination, Excellence
• Real ownership mentality — lead your restaurant like it’s your own
• Strong bonus potential tied to sales, guest experience, and profitability
• Dining discounts for you (and your favorite people!)
• Health & commuter benefits
• Career growth across our Rosa Mexicano family

WHAT YOU’LL DO

Lead With Hospitality

• Create regular guests — you are the tone-setter for Warm Latin Hospitality
• Coach your team to anticipate guest needs and create unforgettable moments
• Handle guest feedback with care, urgency, and grace
• Ensure our brand story — from Chef Josefina Howard’s legacy to our tableside guacamole — is alive in every shift

Own Your Business

• Drive sales through smart floor leadership, upselling culture, and local store marketing
• Manage labor, scheduling, and productivity to hit financial targets
• Monitor PMIX, check averages, and guest counts to grow revenue
• Control costs while protecting quality

Build & Develop Your Team

• Recruit, hire, and train FOH team members with RM standards
• Lead inspiring pre-shifts and ongoing training
• Coach Salesmanship daily
• Foster a culture of accountability, teamwork, and celebration
• Recognize great performance — because appreciation drives retention

Execute With Excellence

• Maintain service steps, sanitation standards, and DOH compliance
• Ensure clean, organized dining rooms and bars — never walk past a napkin
• Communicate constantly with BOH and bar teams
• Protect brand standards for food, beverage, and presentation
• Lead responsible alcohol service

Skills & Qualifications

• 2+ years restaurant management experience preferred
• Strong knowledge of restaurant financials (labor %, COGS, PMIX, P&L basics)
• Excellent communication and leadership skills
• Comfortable in a fast-paced, high-energy environment
• Experience with POS & scheduling systems (Toast, Harri/7Shifts, Restaurant365 a plus)
• Flexible schedule — evenings, weekends, holidays
• Ability to stand/walk for extended periods
• Ability to lift up to 40 lbs
• Comfortable working in both dining room and bar environments

Benefits

• Competitive salary + performance bonus
• Health, dental, vision options
• Paid time off
• Dining discounts
• Career growth opportunities across Rosa Mexicano