FOH Manager

Makers & Finders; Nevada (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Makers & Finders is seeking a Front of House Manager to lead customer-focused service and oversee daily restaurant operations. You will supervise floor activities, assist with opening and closing duties, and collaborate with upper management to ensure profitability and guest satisfaction.

The role requires proactive leadership on busy floors, maintaining high standards for service, food and beverage quality, and safety procedures.

Responsibilities

• Assist with opening duties to make sure the floor is ready for opening.
• Assist on the floor wherever needed, including taking orders, cashing out checks, seating customers, food running, cleaning, and addressing customer or employee issues.
• Maintain constant communication with upper management/ownership.
• Fill out Daily Reports as directed.
• Maintain proactive not reactive approach to guest service.
• Monitor kitchen cleanliness and organization and keep tasks on track.
• Take photos of food and drinks for social media and gallery updates.
• Ensure food & beverage quality is consistent in appearance and taste.
• Close out drawers, determine drops, and manage employee tips.
• Ensure all closing duties are performed and venue is clean for the next day.
• Engage with guests and staff professionally and build relationships.
• Lead by example with a strong presence on and off the floor.
• Keep floor design, lighting, music, table symmetry, and resets up to standard.
• Conduct weekly inventory for coffee bar, paper goods, glassware, plate ware, and merchandise.
• Track invoices via Plate IQ and apply the Joi t-Checkout process across departments.
• Resolve customer issues proactively and document when needed.
• Ensure all team members follow procedures and uphold Makers & Finders standards.

Job description

Job Description

The Front of House Manager is responsible for supporting upper management run the restaurant, ensuring that the team members are working effectively, the business is profitable, and the customers are satisfied. As a Manager, your duties are less practical than a team member, however you are regularly on the floor overseeing the operations of the restaurant. Working closely with the team members, general manager, your main duty is to organize the operations of the restaurant. The FOH Manager will ensure the team members are working effectively and the customers are satisfied. Your role is essential to gaining maximum customer satisfaction, as you will monitor customer feedback and encourage your team to be customer focused always. In addition to maintaining the front of house services, you will assist the manager with financial reports, budgets and marketing campaigns to maximize sales. You will support the manager implement health and safety procedures, food safety and employment legislation.

• Assist with opening duties to make sure the floor is ready for opening
• Assist on the floor wherever needed. This includes but not limited to: taking orders, cashing out checks, touching tables, food running, cleaning and address any customer or employee issues
• Constant communication with upper management/ownership
• Fill out Daily Reports as directed
• Proactive not reactive
• Check kitchen to cleanliness and organization, making sure they are staying on task throughout the day
• Take pictures of food, drinks, busy floor times, merchandise or any additional post worthy pictures to keep gallery to post on social media
• Ensure food & beverage quality is consistent both to the eyes and to taste
• Close out drawers, determine drops, and employee tips.
• At closing check out employees to confirm that all closing duties were performed, and Makers is left completely clean and ready for the next day.
• Touch tables at all times. Make it your time-filler in between other tasks it becomes part of daily flow
• Create professional relationships with both guests and staff
• Be a leader and good example both in an outside of the restaurant
• Ensure floor design is always up to standard and including, but not limited to lighting, music volume, music genres, table symmetry, proper table resets, etc.
• Inventory for coffee bar and paper goods, twice a week, Sunday and Wednesday (inventory attached)
• Inventory for glassware, plate ware, and merchandise every week on Sunday after closing. (inventory attached)
• Track and Scan all invoices via Plate IQ
• Enforce Jolt checkout list across all departments.
• Pro-active in solving customer problems and satisfying customers in various situations Front of The House Manager Job Description
• Ensures that all team members follow the procedures, leads by greeting and responding to all customers with fast, efficient, friendly and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items
• Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.
• Consistently monitors, coaches and encourages team members to meet the company’s service standards.
• Dress standards are important, always come in business casual apparel fitting for a leader
• Demonstrates the ability to lead, communicate and demonstrate Makers & Finders principles, Makers & Finders rules and Standard Operating Procedures (The Binder)

PHYSICAL REQUIREMENTS

Talking/Hearing: to communicate with public, staff and vendors

Walking: to travel different levels of facility and other locations Sitting: to drive a vehicle and/or computer work Standing: to put supplies away, to train, standing for long periods of time

Lifting: to put supplies away Climbing: to inspect all areas of kitchen and bar

Pulling: to open doors; to move furniture and supplies

Pushing: to close doors; to move furniture and supplies Stooping: to inspect under equipment; to retrieve supplies at lower levels

Crouching: to inspect under equipment; to retrieve supplies at lower levels

Seeing: to drive a vehicle; to obtain information from written material, for computer work

Carrying: to carry 40 pounds for 25 yards to maintain inventory.

The FOH Manager is required to invest the time necessary to produce exceptional results. This position will also have a rotating irregular schedule including nights, weekends, holidays and frequently a 6-day work week.

Equal Opportunity Statement for Employment: Makers & Finders provides equal employment opportunities (EEO) to all employees and ap