FOH Floor Manager - Wine, Music & Events

City Winery Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision

401K with match

Flexible Savings Accounts

Wine discounts

Free family meal

Show tickets

Job summary

City Winery Pittsburgh seeks an experienced Front of House Operations Manager to ensure daily operational excellence and guest satisfaction, leading the FOH team and optimizing wine, food, and service fusion. You will oversee service quality, staff coaching, and revenue centers across venue, bar, and events.

The role requires strong leadership, hospitality expertise, and the ability to multitask in a fast-paced environment, with flexibility including days, nights, weekends, and holidays.

Qualifications

• Minimum 3 years experience in a multi-faced, high volume restaurant, venue, and/or equivalent relevant experience.
• Exceptional hospitality skills.
• Proven leadership skills and commitment to operational excellence.
• Strong analytical and data skills.
• Ability to successfully multi-task, delegate, and manage several tasks at once in fast paced environment.
• Exceptional communication and interpersonal skills both written and verbal.
• Functional knowledge of health department and related regulations.
• Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pulling, pushing, lifting and carrying up to 50 lbs.
• Able and willing to work flexible schedule including days, nights, weekends, and holidays.

Responsibilities

• Manage day to day restaurant and/or floor operations, and provide on-the-floor support to staff for duration of a service shift including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness/tidiness of the restaurant.
• Participate in interviewing, hiring, coaching/counseling, and separation process of hourly employees.
• Ensure restaurant and venue are fully prepared and organized for daily execution of the operation.
• Manage staffing and operations of all revenue centers including venue, bar, support staff, service, private events, as applicable based on designated area of focus.
• Prepare scheduling on a weekly basis.
• Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and directed to appropriate employees to handle.
• Resolve guest concerns and complaints with exemplary level of hospitality.
• Perform all cash handling procedures: opening, mid‑day safe counts, cash pay‑outs and nightly cash drops, as needed.
• Check in with guests in bar and restaurant area during shift to ensure guest satisfaction and identify any opportunities.
• Assist with staff trainings both in daily pre‑shifts and monthly FOH staff service meetings.
• Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts.
• Maintain & update contact lists, VIP, and public event guest lists.
• Demonstrate an ability to lead and motivate others, and achieve results.
• Demonstrate excellent interpersonal and communication skills with service teams and management.
• Other duties, initiatives, and tasks as per business need

Skills

Hospitality leadership

Operational excellence

Analytical skills

Communication skills

Health code knowledge

Multi-tasking

Job description

City Winery Pittsburgh seeks an experienced Front of House Operations Manager to ensure daily operational excellence and guest satisfaction, leading the FOH team and optimizing wine, food, and service fusion. You will oversee service quality, staff coaching, and revenue centers across venue, bar, and events.

The role requires strong leadership, hospitality expertise, and the ability to multitask in a fast-paced environment, with flexibility including days, nights, weekends, and holidays.