FOH Floor Manager

Three-Notch; Columbia (SC); On-site; USD 42,000 - 65,000; Full time

Job summary

Three Notch’d Brewing Company in Columbia, SC is seeking a Front of House Floor Manager to lead the training and supervision of all Front of House staff across shifts and events. You will ensure guests are served to our service standards and daily operations run efficiently in the bar and dining areas.

The role involves hiring support, staff development, monitoring performance, managing inventories, and coordinating with the Event Sales team on post-event reporting and billing matters.

Qualifications

• 1 year of supervisory experience in the hospitality industry.
• Previous experience as a bartender, or server.
• Very strong organizational skills.
• Strong communication, interpersonal, and team building skills.
• Proven problem-solving skills.
• Self-starter, proactive, open-minded, positive approach.
• Ability to successfully motivate and coach others.
• Highly effective multi-tasker.
• Competent in Microsoft Office (Word, Excel, PowerPoint, OneNote).

Responsibilities

• Ensure outstanding guest service and a guest-friendly environment with high standards and product knowledge.
• Assist with hiring, training, and development of Front of House staff.
• Implement and maintain guest service standards.
• Provide excellent customer service and resolve issues.
• Oversee daily goals, tasks, and assignments with the Assistant General Manager.
• Manage ordering, PARS, and inventory of beer, wine, liquor, and spirits.
• Develop and update beer and cocktail menus based on availability and demand.
• Ensure opening and closing responsibilities are completed.
• Supervise staff for special events and coach during service.
• Provide safety interventions when guests are consuming alcohol.
• Maintain adherence to company policies and procedures.
• Assist with scheduling, ordering, and inventory; support Event Sales with BEO invoices and contracts.

Skills

Supervisory experience

Hospitality experience

Organizational skills

Communication

Problem-solving

Self-starter

Team motivation

Multi-tasking

Microsoft Office

Education

Bachelor's degree in Marketing, Hospitality, Brewing or related discipline

Tools

Toast POS

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Three Notch'd Columbia, Columbia, SC, US

6 days ago Requisition ID: 1935

Job Title:

Front of House Floor Manager

Job Summary:

The Front of House Floor Manager will assist with the training, and supervision of all Front of House staff at the Craft Brewery and Kitchen. This role will manage individual shifts, and special events, to ensure guests are served in a manner that meets our guest service standards in our bar and dining areas. This includes ensuring daily tasks are completed and the business is operating efficiently.

Essential Tasks and Responsibilities:

• Ensures outstanding guest service by providing a guest-friendly environment, high standards, solid product knowledge and all other components of guest services.
• Assist with hiring, training and development of all Front of House team members.
• Implements and maintains guest service standards.
• Provide excellent customer service to guests and help resolve any customer issues.
• In conjunction with Assistant General Manager ensures daily goals, tasks and assignments are completed.
• Completes ordering, PARS and inventory of all beer, wine, liquor and distilled spirts.
• Develops and implements beer menu and cocktail menu based on product availability, seasonality and customer demand.
• Ensure that all opening, and closing, responsibilities are completed.
• Supervise bartenders and/or Front of House staff for special events.
• Provide intervention assistance when servers observe guest’s behaviors while consuming alcoholic beverages and ensure their safety.
• Maintains adherence to all company policies and procedures.
• Provide coaching and performance feedback to Front of House staff.
• Handle employee issues/concerns as they arise and work with Assistant General Manager on escalating employee issues.
• Assist managers with administrative tasks, scheduling, ordering and inventory responsibilities.
• Assist Event Sales team with analyzing and tracking all BEO invoices, contracts, and event payments.
• Conduct post event follow-ups and event reporting for the Event Sales Team and Accounting departments as needed.
• Possess Toast POS System knowledge, ability to perform troubleshooting, and train all Front of House staff on POS System use.
• Ability to move kegs and operate a hand truck.
• Other duties as assigned.

Supervisory Responsibilities:

Provide direction for all front of house staff.

Required Qualifications:

• 1 year of supervisory experience in the hospitality industry.
• Previous experience as a bartender, or server.
• Very strong organizational skills.
• Strong communication, interpersonal, and team building skills.
• Proven problem-solving skills.
• Self-starter, proactive, open-minded, positive approach.
• Ability to successfully motivate and coach others.
• Highly effective multi-tasker.
• Ability to take on additional responsibilities as needed.
• Competent in using Microsoft Office, including Word, Excel, PowerPoint and OneNote.

Desired Qualifications:

• A Bachelor’s degree in Marketing, Hospitality, Brewing or related discipline
• Experience with Restaurant Management Software, such as Toast.
• TIPS Certified
• Front of House.
• Moderate to loud noise levels.
• Occasionally encounter extreme temperature changes.

Equipment Used:

• Cutlery
• Telephone
• Computer

Travel Requirements:

Little to no Travel (<10%)

Lifting Requirements:

Able to occasionally lift up to 130 pounds.

Physical Requirement:

While performing the duties of this job, the employee is regularly required to endure on a daily basis, walking, standing, sitting, kneeling, and crouching.

Three Notch’d Brewing Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.