FOC Intake & Case Manager

United Against Human Trafficking; Houston (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Wesley Community Center seeks a FOC Intake and Case Manager to oversee client intake, eligibility assessment, and enrollment in public benefit programs. You will connect clients to resources, provide direct case management, and advocate for access to services, including food, housing, and utilities support.

The role requires coordination with the Financial Opportunity Center and may involve outreach to community partners.

Qualifications

• Minimum 3 years’ work experience in a similar organization coordinating program services and providing direct case management.
• Experience coordinating program services and activities in a nonprofit setting.
• Bilingual English and Spanish preferred; strong written and verbal communication skills.

Responsibilities

• Conduct client intake and assess eligibility for services.
• Assist clients with enrollment in public benefit programs.
• Provide one-on-one case management and advocacy for clients.
• Maintain confidential client files and document monthly activity summaries.
• Refer clients to Wesley programs and wrap-around services as needed.
• Support grant reporting and data management requirements.

Skills

Bilingual English and Spanish

MS Office

Customer service

Strong communication

Active listening

Job description

Job Title: FOC Intake and Case Manager

Department: Financial Opportunity Center

FLSA Status: Full Time

Job Status: Exempt

Reports To: Director of Financial Stability Programs

Supervises: None

Position Description:

The Financial Opportunity Center (FOC) Intake and Case Manager will conduct client intake, assist with enrollment in public benefit programs, assess client eligibility for emergency financial assistance and connect clients to resources and to supplement their income, and/or reduce their expenses. This position reports directly to the Director of Financial Stability Programs. This position provides direct consultation and case management to all FOC clients. Income supports may include, but are not limited to: food stamps, medical benefits, social security benefits, emergency cash assistance (housing and utilities), financial aid for school, and unemployment compensation. This position will make both internal and external resource referrals, and at times it may be necessary to identify new sources of potential income supports for clients.

Essential Functions:

• Complete initial program assessment to determine program/service eligibility and conduct client intake interviews to determine eligibility for services.
• Assist clients with Intake paperwork
• Schedule clients' first appointment with the FOC team
• Provide one on one case management services.
• Advocate on behalf of clients' access to services.
• Conduct public benefits screening with new clients
• Assist clients in completing public benefit applications to receive noncash benefits
• Monitor status and progress of client application and documents
• Screen potential clients for other Wesley programs; ensure warm hand-off to Wesley or other wrap-around support services (food pantry, emergency financial assistance, childcare, transportation, etc.)
• Maintain appropriate confidential client file data and producing monthly summaries of activities.
• Maintain client records, collect data, conduct follow up telephone calls and appointments and facilitate, as necessary, services through outside organizations and scheduling as necessary for clients.
• Track and be accountable toward grant goals; regularly update agency databases and ensure accuracy of data being collected; assist director to fulfill reporting requirements as designated by department and funders.
• Occasionally engage in community awareness and recruitment activities
• Participate actively in a variety of staff team meetings, and all agency staff meetings and trainings.
• Represent Wesley at community functions as required.

Additional Responsibilities

• Identify internal and external referral resources to provide supplementary services and support to clients
• Design and implement presentations to promote FOC services to stakeholders and potential partners
• Able to support through word and action the Wesley Community Center’s Mission statement and the mission’s core values of integrity, excellence and commitment through completion of other duties as needed and assigned
• Other duties as assigned

Knowledge, Skills, and Abilities:

Ability to write and speak clearly and informatively; Bilingual, English and Spanish-speaking preferred; Strong computer skills including typing and Microsoft Office; Customer service oriented and able to effectively manage difficult or emotional client situations; Ability to work cooperatively and supports the team’s effort to succeed; Ability to interpret and communicate contractual mandates and guidelines, as well as learn, with a strong attention to detail; Strong organizational and project management skills including planning and scheduling; Understanding of effective case management strategies and client support resources; While in this position, the employee is expected to seek to understand, communicate appropriately and effectively, build a positive, professional rapport with all clients and staff using active listening and conflict resolution skills.

Education & Experience

A minimum of (3) years’ work experience in similar organization coordinating program services and activities, and providing direct case management.

Work/Physical Requirements:

This position requires the employee to work constructively and cooperatively in a team environment. Employee(s) in this position will work primarily in an office setting where they will interact with clients to help resolve issues; while also occasionally having to stand and walk to complete job duties. Must be able to lift and carry up to (25) pounds unassisted. Employee in this position may be required to work weekends and/or evenings in support of program services and special events.