Housing Resource Specialist

Friends of the Family; Waterloo (IA); On-site; USD 42,000 - 58,000; Full time

Job summary

The Housing Resource Specialist at Friends of the Family supports program operations by filling gaps across housing and supportive service programs to ensure continuity of services and compliance with funding requirements. You will carry a caseload to deliver case management and supportive services that promote housing stability.

This role requires strong organization, confidentiality, and travel within the state to provide in-person advocacy and connect clients to housing resources.

Qualifications

• Organize, prioritize and plan work to meet deadlines.
• Maintain confidentiality for all served individuals.
• Strong communication and interpersonal abilities.
• Ability to travel within the state to provide in-person advocacy.

Responsibilities

• Fill operational gaps across housing and supportive programs to ensure continuity of services and meet funding requirements.
• Assist with assessment coverage and connect callers to appropriate services.
• Manage a caseload and provide case management and supportive services to promote housing stability.
• Maintain accurate documentation of services, referrals, and participant interactions.
• Represent the program at community meetings and travel to training locations within the state.

Skills

Organizational skills

Communication skills

Travel within state

Confidentiality

Time management

Education

Bachelor’s Degree in social work or related field

Job description

Job Summary

The Housing Resource Specialist supports program operations by filling gaps across housing and supportive service programs to ensure continuity of services and compliance with funding requirements. The Housing Resource Specialist carries a caseload to deliver case management and supportive services that promote housing stability. This position also supports additional program needs as assigned to ensure responsive and efficient service delivery.

Key Roles & Responsibilities

Case Management | Documentation | Assessment of Service Needs | Crisis Intervention

What You Will Do:

• Fill operational gaps across programs to ensure continuity of services and meet funding requirements
• Assist with assessment coverage, including responding to inquiries and connecting callers to appropriate services
• Manage an assigned caseload and provide case management and supportive services to promote housing stability
• Maintain accurate and timely documentation of services, referrals, participant interactions, and other documentation requirements
• Support the efforts of all programs in navigating housing options and resources for those affected by homelessness
• Represent FOF at community and program development meetings as assigned.
• Travel throughout the FOF service area to provide in-person, in-home, advocacy services and to other locations within the state as necessary for training purposes.

How You Will Succeed:

• People First- When you exhibit people first, you show genuine care/concern for the well‑being and success of others and act accordingly to support/uplift them.
• Discover & Do- When you exhibit discover and do, you take action to solve problems, improve functionality and make things happen.
• Equity and Inclusion- When you exhibit equity and inclusion you foster an environment where all people feel welcome, valued and that they can contribute their unique talents and experiences.
• Grit - When you exhibit grit you work to achieve excellence and continuously improve, even in the face of challenges and adversity.
• Understand, align with and practice under the following philosophies/models: Housing First Model, Trauma-Informed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter.
• Believe in our 10-year vision: Everyone has a home.
• Believe in our mission: We are ending homelessness by leading with the Housing First approach, driving systemic change through strong community partnerships, and providing individualized support that prioritizes client choice.

Job Qualification and Competencies:

• Must demonstrate ability to organize, prioritize and plan work to meet deadlines.
• Ensure confidentiality is in place for all people FOF serves.
• Bachelor’s Degree in social work, psychology, related field OR combination of equivalent education and experience.
• Previous experience in the following preferred: victim services, crisis intervention, housing programming, and/or case management.
• Ability to travel throughout the FOF service area to provide in-person advocacy services and to other locations within the state as necessary for training purposes.
• Ability to pass state, federal, and child abuse background checks.