FNOL Claims Triage Specialist — AI-Driven Intake

Clearbrook Group Services Inc.

Omaha (NE)

On-site

USD 42,000 - 56,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Argo Group is seeking a Triage Specialist to join our team in Omaha, with a 6:00am–3:00pm CT shift and Overtime as needed. The role supports timely intake and assignment of workers' compensation claims, with potential progression into Claims Trainee roles and opportunities to work on AI-driven process improvements.

The position is 100% in-office, requires on-site presence, and offers a comprehensive benefits package along with an annual bonus potential.

Qualifications

1+ year of insurance experience, preferably in commercial insurance or claims.
Strong customer service and communication skills, particularly on the telephone.
Strong organizational skills with ability to manage multiple priorities and deadlines.

Responsibilities

Provide clerical support to claims adjusters to facilitate timely intake and assignment of mostly workers' compensation claims.
Update new and existing claims in claims database and contact brokers as needed.
Screen incoming calls, assess and assign to proper party.
Prepare written correspondence.
Print backup documentation and mail checks.
Electronic and paper filing as needed.
Determine coverage and adjuster assignment.
Investigate the claim by contacting claimant and insured, prioritizing workload.