FMLA & ADA Leave Specialist

Memorial Healthcare System; Town of Florida (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

Memorial Healthcare System in Miramar, Florida, is seeking a Leave of Absence Specialist to analyze escalated HR inquiries and coordinate leave programs including FMLA, ADA, and state leaves. You will ensure compliant practices and accurate documentation across cases.

You will educate managers and employees on leave policies, maintain records, and support process improvements to enhance service quality and employee satisfaction.

Qualifications

• Two years’ experience in Customer Service and/or Human Resources/Benefits or a Shared Services role.
• High School Diploma or Equivalent is required.
• Ability to navigate complex conversations and provide solutions.

Responsibilities

• Diagnoses problems and leads corrections through clear communication.
• Maintains compliance for HR Shared Service processes.
• Responds to escalated HR cases and resolves complex scenarios.
• Documents in systems and escalates as required.
• Serves as liaison to local HR, COEs and key stakeholders.
• Contributes to delivering and improving HR services and processes.
• Troubleshoots issues and recommends process improvements.
• Ensures timely, accurate case resolutions within Shared Services.
• Educates employees to enable first-call resolution at Tier 1.
• Researches problems and prioritizes urgent requests.

Skills

Accountability

Analysis and Decision Making

Customer Service

Problem Solving

Responding to Change

Standards of Behavior

Education

High School Diploma or Equivalent

Job description

Memorial Healthcare System in Miramar, Florida, is seeking a Leave of Absence Specialist to analyze escalated HR inquiries and coordinate leave programs including FMLA, ADA, and state leaves. You will ensure compliant practices and accurate documentation across cases.

You will educate managers and employees on leave policies, maintain records, and support process improvements to enhance service quality and employee satisfaction.