FM Onsite Coordinator

ARC Document Solutions; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401(k) plan

Career growth

Team culture

Job summary

ARC Document Solutions is seeking a detail-oriented Mailroom Clerk to manage incoming and outgoing mail, packages, and related administrative services. This role emphasizes accurate, timely distribution and exceptional onsite customer service.

The ideal candidate has a high school diploma and 1–3 years of mailroom, print room, or administrative support experience, plus strong communication and organizational skills. Proficiency with Adobe Acrobat and Microsoft Office is preferred.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience in a mailroom, print room, records management, or related environment preferred.
• 1–3 years of customer service or administrative support experience.

Responsibilities

• Receive, sort, and distribute incoming mail and packages.
• Process outgoing mail and prepare shipments for delivery.
• Operate mailroom equipment, including postage meters, envelope openers, and letter-folding machines.
• Track incoming and outgoing mail and packages while maintaining accurate records.
• Identify, troubleshoot, and resolve mail processing issues.
• Ensure confidential and sensitive mail is delivered securely to the appropriate recipient.

Skills

Strong communication

Customer service

Organization

Adobe Acrobat

Microsoft Office

Education

High school diploma or equivalent

Tools

Adobe Acrobat

Microsoft Office Suite

Job description

Job Summary

ARC Document Solutions is seeking a detail-oriented and organized Mailroom Clerk to manage incoming and outgoing mail, packages, and related administrative services. This role is responsible for ensuring the accurate and timely distribution of mail while delivering exceptional onsite customer service. The ideal candidate demonstrates a positive, "Whatever It Takes" attitude and consistently exceeds client expectations through professionalism, accuracy, and responsiveness.

Key Responsibilities

• Receive, sort, and distribute incoming mail and packages.
• Process outgoing mail and prepare shipments for delivery.
• Operate mailroom equipment, including postage meters, envelope openers, and letter-folding machines.
• Track incoming and outgoing mail and packages while maintaining accurate records.
• Identify, troubleshoot, and resolve mail processing issues.
• Ensure confidential and sensitive mail is delivered securely to the appropriate recipient.
• Coordinate courier services and schedule package pickups and deliveries.
• Maintain an organized mailroom and manage inventory of supplies, including envelopes, postage, labels, and related materials.
• Provide exceptional onsite customer service and support client needs in a professional and timely manner.
• Adhere to company policies, safety procedures, and service standards.

Qualifications

Education

• High school diploma or equivalent required.

Experience

• 1-3 years of experience in a mailroom, print room, records management, or related environment preferred.
• 1-3 years of customer service or administrative support experience.

Skills & Abilities

• Strong written and verbal communication skills.
• Excellent interpersonal and customer service skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with Adobe Acrobat and Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to pass a background check and drug screening.

What We Offer

• Competitive compensation.
• Comprehensive benefits package, including medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Strong company support and resources.
• Management team committed to employee success and career growth.
• A collaborative, team-oriented culture.
• Opportunity to grow with the nation's largest commercial digital printing company.

Our Culture

At ARC, we believe in One Team, One Company. We take pride in our collaborative culture and commitment to supporting one another. The ideal candidate enjoys working in a team environment, values accountability, and is dedicated to delivering exceptional service to both clients and colleagues.

Equal Opportunity Employer

ARC Document Solutions is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.