(Fluent English) Technical Support Consultant (VPN & Networking, global)

remote work; United States; Remoto; USD 90.000 - 140.000; Tempo pieno

Descrizione del lavoro

SupportYourApp is a global Intelligent Support-as-a-Service provider delivering secure customer and technical support for tech clients. This role owns assisting clients with secure private access solutions, configuring VPN related features, and troubleshooting network and log data to ensure reliable, secure connections.

The role focuses on setting up and troubleshooting secure private access, configuring MFA for VPN, analyzing network traffic, advising on bandwidth, and examining log files

Competenze

• Solid networking knowledge including IPsec, DNS, packet tracing, ports and firewall functionality.
• Understanding of VPNs, routing, split tunneling and WireGuard connectors.
• Basic understanding of OpenVPN, IKEv2 and WireGuard protocols.

Mansioni

• Assist clients with setting up and troubleshooting secure private access solutions.
• Configure and troubleshoot multifactor authentication for VPN and private access.
• Analyze network traffic to identify bottlenecks and suggest performance improvements.
• Advise on bandwidth allocation and prioritization for VPN users.
• Analyze log files to investigate issues and determine root causes.
• Provide technical guidance across Windows, Linux, macOS, Android and iOS.

Conoscenze

Networking fundamentals

VPN technologies

Log analysis

Cross-OS support

Troubleshooting network performance

Strumenti

OpenVPN

WireGuard

IPsec

Descrizione del lavoro

About the role

SupportYourApp is a global Intelligent Support-as-a-Service provider delivering secure customer and technical support for tech clients. This role owns assisting clients with secure private access solutions, configuring VPN related features, and troubleshooting network and log data to ensure reliable, secure connections.

What you'll do

• Assist clients with setting up and troubleshooting secure private access solutions
• Configure and troubleshoot multifactor authentication for VPN and private access
• Analyze network traffic to identify bottlenecks and suggest performance improvements
• Advise on bandwidth allocation and prioritization for VPN users
• Analyze log files to investigate issues and determine root causes
• Provide technical guidance across Windows, Linux, macOS, Android and iOS

What they're looking for

• Solid networking knowledge including IPsec, DNS, packet tracing, ports and firewall functionality
• Understanding of VPNs, routing, split tunneling and WireGuard connectors
• Basic understanding of OpenVPN, IKEv2 and WireGuard protocols
• Ability to read and analyze log files to troubleshoot issues
• Comfort working across multiple operating systems

For applicants in Nigeria

• The listing states compensation in USD and a fully remote setup, but does not specify a Nigeria-specific timezone or country eligibility beyond global remote work. Confirm before interviewing.
• Pay currency is USD; no Nigeria-specific salary range is provided in the listing.
• The listing claims remote cooperation but does not specify contractor versus employee status for Nigeria-based applicants. Clarify during interview.
• Timezone expectations are not stated; the listing does not specify Nigerian time compatibility. Confirm before interviewing.