Technical support consultant for VPN and networking

SupportYourApp; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote

Referral rewards

Inclusive environment

Job summary

SupportYourApp ищет технического консультанта по поддержке для удаленной работы в глобальном масштабе. Вы будете помогать клиентам настраивать и отлаживать безопасный доступ к их ресурсам, работать с VPN/WireGuard, MFA и анализом трафика. Требуется знание сетевых концепций и опыт работы на разных ОС.

Компенсация выплачивается в долларах США, удаленная работа и международная среда. Ожидаются сильные аналитические способности и ответственность в работе с клиентами и командами.

Qualifications

• Знания сетевых концепций (IPsec, DNS, анализ трафика)
• Понимание VPN/разделение туннелей и WireGuard
• Умение читать логи и устранять проблемы
• Опыт работы с Windows, Linux, macOS, iOS, Android

Responsibilities

• Помогать клиентам настроить и устранить проблемы с безопасным доступом к ресурсам
• Настройка MFA для VPN и частных доступов
• Анализ сетевого трафика и предложение улучшений без снижения безопасности
• Рекомендовать распределение пропускной способности VPN
• Анализ лог-файлов для выявления причин проблем
• Предоставлять техническую поддержку на разных ОС
• Сотрудничать с клиентами и техническими командами для быстрой грамотной поддержки

Skills

Networking basics

VPN/WireGuard/IKEv2

Log analysis

Cross‑platform support (Windows/Linux/

Tools

AWS

Azure

Job description

Описание

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like Mastercard, Calm, and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be part of the world's leading SaaS, software, or hardware solutions? Join our community as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

Задачи

• Assist clients with setting up and troubleshooting secure private access solutions, ensuring proper access to internal resources
• Help clients configure and troubleshoot multifactor authentication (MFA) for VPN and private access solutions
• Analyze network traffic to identify potential bottlenecks and recommend performance improvements without compromising security
• Advise on bandwidth allocation and prioritization for VPN users to ensure reliable and secure connections
• Analyze log files to investigate technical issues and identify their root causes
• Provide technical guidance and troubleshooting support across different operating systems
• Collaborate with clients and technical teams to resolve issues and ensure a smooth user experience

Требования

• Solid knowledge of networking concepts, including IPsec tunnels, DNS, packet tracing, network ports, and firewall functionality
• Understanding of network infrastructure, including VPNs, routing, split tunneling, and connector-based WireGuard tunnels
• Basic understanding of network protocols such as OpenVPN, IKEv2, and WireGuard
• Ability to read and analyze log files to troubleshoot technical issues
• Confidence in working with Windows, Linux, macOS, Android, and iOS
• Strong analytical thinking and research skills
• Positive, proactive, and responsible attitude
• Personal computer with at least 8 GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
• Будет плюсом: Experience with cloud platforms such as AWS or Microsoft Azure
• Understanding of Identity Providers (IdPs) and Single Sign-On (SSO) solutions, such as Google Workspace and Microsoft Entra ID (formerly Azure AD)
• Customer-facing experience

Условия

• Flexible schedule
• Opportunity to cooperate fully remote
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also - internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements