(Fluent English) Customer Support Consultant (Uruguay, remotely)

SupportYourApp; United States; Remote; USD 42,000 - 66,000; Full time

Benefits offered by this job

Fixed remote role

USD compensation

Referral rewards

Work-life balance

No time-tracking

Growth opportunities

Inclusive international environment

Growing team culture

Job summary

SupportYourApp is hiring a Customer Support Consultant to deliver exceptional multi-channel support and build lasting relationships with clients. You will handle inquiries, troubleshoot issues, and collaborate with developers and teams across borders in a fully remote role.

Ideal candidates have at least 1 year in customer support, strong English skills, and experience with Freshdesk. A stable home office setup and proactive communication are essential.

Qualifications

• 1 year minimum in a customer support role.
• Excellent English skills (spoken and written).
• Experience with Freshdesk or similar CRM platforms.
• Strong troubleshooting skills and analytical mindset.
• Proficient in Google Workspace; detail-oriented and a team player.

Responsibilities

• Provide outstanding customer support via chat, phone, and email.
• Build strong relationships with customers and partners.
• Keep up-to-date with tools and product changes; protect data security.
• Interpret issues and offer effective solutions with a data-driven approach.
• Collaborate with developers and cross-functional teams to meet KPIs.

Skills

English proficiency (C1)

1 year customer support experience

Freshdesk CRM

Troubleshooting

Analytical mindset

Google Workspace

Attention to detail

Team player

Tools

Freshdesk

Job description

Who are we?

SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions?

Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let's see what it takes.

What you will do:

• Deliver outstanding customer support via chat, phone calls and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

What you need to succeed in this role:

• Excellent English skills (C1 for both spoken and written);
• At least 1 year of experience in a customer support role;
• CRM experience, preferrably with Freshdesk;
• Strong troubleshooting skills, with the ability to identify issues and find effective solutions;
• Analytical mindset and the ability to interpret information to make sound decisions;
• Proficiency with Google Workspace (Gmail, Docs, Sheets, Drive);
• Strong attention to detail;
• A team player with a positive, proactive approach;
• Personal laptop or computer (Mac: minimum M1/Intel i7 7+ Gen; Windows: Ryzen 3+ Gen 3100+/Intel i5+ Gen 8+ & least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).

Benefits:

• Fixed schedule: Wednesday-Sunday, 5 PM-1 AM UTC;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also -internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

Over 1500+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.