Flow Controller-Wed-Sat 630PM-5AM

Idlogistics; Ocala (FL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

STD

LTD

Vacation time

Sick time

Friendly culture

Job summary

Idlogistics is seeking a diligent Logistics Customer Service Associate to manage calls and verify shipments against bills of lading, invoices, and orders. You will schedule carrier appointments, process deliveries, and ensure timely check-in/out of tractors and trailers.

The role requires strong communication skills, data entry proficiency, and the ability to multi-task in a busy environment. GMP compliance and safety rules are emphasized. Shift: 6:30 PM–5:00 AM, on-site in Ocala, FL.

Qualifications

• 3 months verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Ability to effectively multi-task.

Responsibilities

• Verify shipments and identify information against bills.
• Schedule daily deliveries and carrier appointments.
• Process incoming deliveries; check in/out tractors and trailers.
• Resolve shipping/receiving issues with internal staff.
• Complete daily audits and reports; maintain records.
• Maintain team communication and assist staffing as needed.
• Investigate discrepancies and ensure GMP compliance.
• Follow safety rules and support enforcement.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Multi-tasking

Communication skills

Education

High School Diploma or GED

Tools

MS Office

Job description

Provide excellent customer service and manage incoming calls.

• Verify incoming and outgoing shipments by comparing identifying information and measuring items against bills of lading, invoices, and orders.
• Schedule and review daily delivery and carrier appointments.
• Process incoming deliveries and check in/out all tractors and trailers promptly.
• Complete and process outbound loads accurately. Resolve any issues with shipping and/or receiving with internal staff.
• Complete and file all daily audits/reports and paperwork, including but not limited to TDR verification, yard audits, Dockmaster Updates, FUD Reports, Peculiar inventory tracking, etc.
• Maintain effective communication, visibility and actively participate within the team and all staffing needs and with IB/OB clerks.
• Resolve shipping and receiving issues in collaboration with internal teams.
• Maintain accurate records and complete daily audits, including yard checks and inventory tracking.
• Ensure compliance with Good Manufacturing Practices and report any noncompliance.
• Investigate and reconcile discrepancies such as mis-shipped packages or damaged goods.
• Follow all company safety rules and assist in enforcement.
• Perform other duties as assigned.

Benefits:

• Medical, Dental, Vision after 60 days of employment (Options available)
• 401K with matching program
• STD, LTD
• Vacation and sick time
• Friendly and Open Door culture

Salary:$22.00 per hour Shift Differential $2.00

Shift: BHN
Wednesday-Saturday 6:30 PM - 5:00 AM

• High School Diploma or GED; or equivalent combination of experience and education.
• 3 months verifiable customer service experience.
• Strong written and verbal communication skills.
• Outstanding computer and data entry skills.
• Ability to effectively multi-task.