Florist - Retail Associate - Seasonal

Gjelina Group; Los Angeles (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Gjusta Goods & Flower Shop, part of Gjelina Group, seeks a Floral & Retail Associate to support shop operations, customer service, and floral production for events and daily sales.

Responsibilities include managing integrations with inventory, orders, and shipping while maintaining a welcoming, organized store environment.

Qualifications

• Previous retail experience is required.
• 1–2 years in floral/nursery/landscaping preferred.
• Interest in floral, retail, food, art or design.
• Strong communication in person, on the phone and by email.
• Organizational skills and attention to detail.
• Comfortable working with distributors, vendors and clients.
• Proficient with point-of-sale systems and basic troubleshooting.
• Ability to prioritize work and provide accurate information.
• Maintains composure in unusual situations.
• Ability to perform essential functions and work in a team.
• Take direction and assist with duties as needed.
• Self-motivated and proactive to keep shop fresh.
• Option to join company training in hospitality/food retail.
• Ability to attend Flower Market trips with Lead Florist.
• Work calmly under pressure and follow written/verbal instructions.
• HS diploma preferred; not required.

Responsibilities

• Assist shop needs, retail tasks and customer service.
• Handle admin tasks: ordering, inventory, and cleanliness.
• Maintain florals for shop, events and wholesale accounts.
• Process and fulfill daily orders and shipping when needed.
• Operate POS, login nightly reports and email correspondence.
• Coordinate with drivers for deliveries and transfers.
• Maintain organized digital and inbox systems.

Skills

Previous retail experience

Floral/nursery industry knowledge

Strong communication

Organizational skills

POS system proficiency

Team player

Ability to take direction

Calm under pressure

Education

HS diploma

Job description

FLORIST - RETAIL ASSOCIATE

Salary Range: $19 to $25 per hour (DOE and state)

Gjusta Goods & Flower Shop

Goods for cooking, gathering, and living - daily essentials created and curated for our restaurants, brought together in a space two doors down from Gjusta Bakery. Transforming our bakery's former dry goods storage space into a space to sell our handmade ceramics, locally produced linens, favorite homewares, homemade pantry, items, cooking staples, vintage clothing, finds from our travels and local flowers, Gjusta Goods & Flower Shop remains an evolving space to share our favorite things with our community.

POSITION SUMMARY

The Floral & Retail Associate is responsible for assisting all shop needs, retail, customer service, admin tasks such as ordering and inventory, and cleanliness & maintenance of the store, studios, and workshop. The floral duties are combined within the day's responsibilities and include but are not limited to seasonal and local items for shop retail, events, holiday pre-orders, client accounts, and on-demand arrangements and bouquets for consumers; as well as producing requests and maintaining all florals at Gjelina/Gjusta Group properties.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned):

• Report for duty on time and ensure you use the time clock to check in and out.
• Manage your time, including taking rest and meal breaks in compliance with California Labor Law.
• Maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes.
• Know our regulars and encourage new guests to become regulars by establishing a rapport that includes the guests' likes & dislikes
• Learn and be able to explain the stories behind the items we make and sell
• Responsible for maintaining knowledge of all items in store (care instructions, uses, etc)
• Responsible for opening and closing out register and writing nightly reports
• Responsible for receiving, unpacking, and logging deliveries
• Keep Manager informed when you leave the floor.
• Responsible for fulfilling orders promptly as they come through
• Learn shipping procedures and fulfill shipping orders, as they come through
• Consistently check email and respond promptly throughout the day
• Become proficient in our tech platforms (listed, but not limited to): Shopify, Stocky, Flexibake, ADP, CloudBeds, Goci & FedEx
• Understanding the Gjusta brand, vendors, seasonal stems and farm(ers) stories
• Admin correspondence such as orders, client calls, and basic deliverables
• Maintain an organized inbox for the info@ email account
• Maintain an organized Google Drive
• Communicate with Driver team to coordinate delivery needs
• Maintain a clean, organized workspace and shop floor; including but not limited to: trash removal and sweeping the perimeter of the building, sweeping and mopping shop floors, bathroom upkeep, etc.)
• Assist in sourcing, processing, and producing weekly floral product for Gjusta Flower Shop, Gjelina Group Properties, Events, Installs, & Wholesale Accounts
• Fulfill daily orders for walk in customers, Gjelina Group properties, deliveries, wholesale, pre orders; as well as Holidays & events
• Understand weekly sales goals and work to meet them
• Work in tandem with other Gjelina Group properties on orders, product, & inventory requests/transfers
• Assist in weekly upkeep on all Gjelina Group property florals
• Opening and closing shop, running daily sales reports, sending end of day emails
• Assist Lead Florist and other teammates in all daily tasks necessary to shop function and financial success
• Perform other duties and responsibilities as required or requested by management.

QUALIFICATIONS/REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

• Previous retail experience, required
• Minimum 1-2 years in the floral/nursery/landscaping industry
• General interest in floral, retail, food, art, ceramics + design
• Strong communication skills: in person, on the phone, and via email
• Organizational skills and attention to detail
• Comfortable working with distributors/vendors and clients
• A good understanding on maintenance, shelf life, and flower/plant buys for Gjusta Flower Shop needs
• Ability to use the point-of-sale system and troubleshoot problems.
• Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
• Ability to keep calm when faced with any unusual situations
• Ability to perform the essential functions of the job
• Ability to work in a team environment
• Ability to take direction & performs other duties as assigned by supervisor / manager
• Ability to self-motivate and take the lead on tasks to ensure the shop is feeling fresh
• Welcome to join any company training within any of the hospitality or food retail spaces if you want to know more about food, wine, and service
• Welcome to attend any and all Flower Market trips with Lead Florist
• Ability to work calmly and effectively under pressure
• Ability to understand and follow written and verbal instructions
• Ability to take direction
• Ability to work in a team environment
• HS diploma required; preferred, but not required.
• Must thrive in a fast-paced environment.
• Must have a strong work ethic, trust, integrity, and accountability.
• Must be able to follow all safety, health, and sanitation procedures.

PHYSICAL DEMANDS

While performing the duties of this job, this position regularly required you to stand, sit and walk for long periods of time. Able to drive a motor vehicle. Ability to: regularly lift, carry, and/or move up to 20 pounds; frequently lift, carry and/or move up to 30 pounds; occasionally lift and/or move up to 40 pounds; Bending, stooping, reaching, twisting, grasping, pinching, smelling, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Able to walk up and down stairs as necessary.

WORK ENVIRONMENTS

The work environment characteristics described are representative of those in these positions while performing the essential functions of this job. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment may be quiet to moderate with surrounding areas that may be wet, hot/cold, slippery, or humid.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:

THE GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND GIVEN THE OPPORTUNITY TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEF AND PRACTICES APPLY TO ALL OF THE ACTIVITIES OF OUR BUSINESS INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT.

SOMOS UN EMPLEADOR QUE PROMUEVE LA IGUALDAD DE OPORTUNIDAD:

EL GRUPO GJELINA HA CREADO UN CLIMA DE INCLUSIÓN CON PROPÓSITO, UN ENTORNO DONDE TODOS PUEDEN SENTIRSE AFIRMADOS, SEGUROS, VALORADOS Y SE LES DA LA OPORTUNIDAD DE PROSPERAR DENTRO DE LA EMPRESA. APRECIAMOS Y RECONOCEMOS LA DIVERSIDAD DE LA HUMANIDAD, UNA DIVERSIDAD QUE INCLUYE DIFERENCIAS, SEXO, EDAD, RAZA, ETNIA Y ORIGEN NACIONAL, RANGO DE HABILIDADES, ORIENTACIÓN SEXUAL, IDENTIDAD DE GÉNERO, EXPRESIÓN DE GÉNERO, MEDIOS FINANCIEROS, EDUCACIÓN Y PERSPECTIVA POLÍTICA. ESTAS CREENCIAS Y PRÁCTICAS SE APLICAN A TODAS LAS ACTIVIDADES DE NUESTRO NEGOCIO, INCLUIDAS LAS DECISIONES SOBRE OPORTUNIDADES DE CARRERA O EMPLEO.