FOH Shift Lead - Grocer

Gjelina Group; Los Angeles (CA); On-site; USD 36,000 - 39,000; Full time

Job summary

GJELINA GROUP is seeking a FOH Shift Lead - Grocer in Los Angeles to lead and support the store team, mentor staff, and deliver outstanding guest experiences. You will cover breaks, help with daily operations, and ensure we meet our high standards for service and freshness.

You will manage inventory, operate the POS system, assist guests, and build relationships with regulars and local vendors while upholding California labor laws and safety protocols during fast-paced shifts.

Qualifications

• Previous retail experience required.
• 1–2 years in the industry preferred.
• Ability to use POS system and troubleshoot.
• Excellent communication and organizational skills.
• Ability to work calmly under pressure.

Responsibilities

• Greet customers and provide item information.
• Lead and mentor store team; cover breaks.
• Manage inventory and coordinate with procurement.
• Operate POS system and process orders.
• Ensure store cleanliness and safety.
• Build relationships with regular customers.
• Stock and merchandise areas.
• Communicate with management on store needs.

Skills

Strong communication

Organizational skills

Teamwork

Customer service

Time management

Tools

POS system

Job description

FOH Shift Lead - Grocer

Wage Range: $26 to $28 per hour (DOE and state) + Tips

POSITION SUMMARY: Responsible for in-depth product knowledge of the entire store. They will be responsible for leading and supporting the entire team, including but not limited to covering breaks and mentorship. They will also be responsible for building meaningful relationships with the local community and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned):

• Report for duty on time and ensure you use the time clock to check in and out.
• Manage your time, including taking rest and meal breaks in compliance with California Labor Law.
• Maintain high standards of appearance and hygiene that include clean clothes, nails and hair and no heavy perfumes/colognes.
• Greet customers, provide them with item information and direct them to the item's location in a store
• Control inventory and inform procurement managers in case of low inventory levels
• Discard all expired items according to company policy and place near expiry ones on special promotions
• Perform stocking duties such as lifting, rotating products, ordering, blocking, dusting and facing
• Process customer orders and oversee timely product deliveries
• Supervise cleanliness and maintenance duties around the grocery section
• Receive grocery items delivery and confirm the accuracy of both order and invoice
• Oversee daily price changes and manage cash register as required
• Restocks all bags, packaging and utensils needed throughout the shift
• Complete all opening, closing, and side work duties for assigned station according to the corresponding checklists, and direction from management
• Stock and face all areas of the store, including but not limited to the produce display, the merchandisers, and the retail shelving
• Assist guests with finding products, according to their specific needs
• Identify and build relationships with regular customers
• Pack orders for pickup, delivery and in-store shopping carefully, to maintain product quality during transport
• Ring through and close out all orders in the POS system correctly
• Have an in-depth understanding of all produce, baked goods and Gjusta-made products in the store
• Have an in-depth understanding of the Gjelina Group as a whole, all operations and their operating hours
• Review all provided training materials, and continually educate about the products in the store
• Properly use and maintain all equipment in the store
• Cleans, sanitizes, and organizes the counters and store and attend to any spills or messes in a timely manner
• Ensure proper cash handling methods are used to have a cash drawer that is balanced
• Check out cashiers and baristas at the end of their shifts
• Count cash drawers at the beginning or end of each shift
• Close out the day in the POS system and send daily reports
• Maintain a safe and clean working environment
• Communicate with management as needed regarding needs of the store and of team dynamics

QUALIFICATIONS/REQUIREMENTS:

• Previous retail experience, required
• Minimum 1-2 years in the industry experience, preferred.
• Strong communication skills: in person, on the phone, and via email
• Organizational skills and attention to detail
• Comfortable working with distributors/vendors and clients
• Ability to use the point-of-sale system and troubleshoot problems.
• Ability to prioritize work activities, provide accurate information and assistance to any management or colleagues' request in a timely and courteous manner
• Ability to keep calm when faced with any unusual situations
• Ability to perform the essential functions of the job
• Ability to work in a team environment
• Ability to take direction & performs other duties as assigned by supervisor / manager
• Welcome to join any company training within any of the hospitality or food retail spaces if you want to know more about food, wine, and service
• Ability to work calmly and effectively under pressure
• Ability to understand and follow written and verbal instructions
• Ability to take direction
• Ability to work in a team environment
• Must thrive in a fast-paced environment.
• Must have a strong work ethic, trust, integrity, and accountability.
• Must be able to follow all safety, health, and sanitation procedures.

PHYSICAL DEMANDS:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. The Company is an Equal Opportunity employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, this position regularly required you to stand, sit and walk for long periods of time. Able to drive a motor vehicle. Ability to: regularly lift, carry, and/or move up to 25 pounds; frequently lift, carry and/or move up to 35 pounds; occasionally lift and/or move up to 45 pounds; Bending, stooping, reaching, twisting, grasping, pinching, smelling, reaching/lifting above shoulders in a repetitive manner; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Able to walk up and down stairs as necessary.

WORK ENVIRONMENTS:

The work environment characteristics described are representative of those in these positions while performing the essential functions of this job. The Company is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions. The noise level in the work environment may be quiet to moderate with surrounding areas that may be wet, hot/cold, slippery, or humid.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER:

GJELINA GROUP HAS CREATED A CLIMATE OF PURPOSEFUL INCLUSION, AN ENVIRONMENT WHERE ALL CAN FEEL AFFIRMED, SAFE, VALUED AND GIVEN THE OPPORTUNITY TO THRIVE WITHIN THE COMPANY. WE APPRECIATE AND ACKNOWLEDGE THE DIVERSITY OF HUMANITY, A DIVERSITY WHICH INCLUDES DIFFERENCES, SEX, AGE, RACE, ETHNICITY AND NATIONAL ORIGIN, RANGE OF ABILITIES, SEXUAL ORIENTATION, GENDER IDENTITY, GENDER EXPRESSION, FINANCIAL MEANS, EDUCATION AND POLITICAL PERSPECTIVE. THESE BELIEF AND PRACTICES APPLY TO ALL OF THE ACTIVITIES OF OUR BUSINESS INCLUDING DECISIONS FOR CAREER OPPORTUNITIES OR EMPLOYMENT.

SOMOS UN EMPLEADOR QUE PROMUEVE LA IGUALDAD DE OPORTUNIDAD:

EL GRUPO GJELINA HA CREADO UN CLIMA DE INCLUSIÓN CON PROPÓSITO, UN ENTORNO DONDE TODOS PUEDEN SENTIRSE AFIRMADOS, SEGUROS, VALORADOS Y SE LES DA LA OPORTUNIDAD DE PROSPERAR DENTRO DE LA EMPRESA. APRECIAMOS Y RECONOCEMOS LA DIVERSIDAD DE LA HUMANIDAD, UNA DIVERSIDAD QUE INCLUYE DIFERENCIAS, SEXO, EDAD, RAZA, ETNIA Y ORIGEN NACIONAL, RANGO DE HABILIDADES, ORIENTACIÓN SEXUAL, IDENTIDAD DE GÉNERO, EXPRESIÓN DE GÉNERO, MEDIOS FINANCIEROS, EDUCACIÓN Y PERSPECTIVA POLÍTICA. ESTAS CREENCIAS Y PRÁCTICAS SE APLICAN A TODAS LAS ACTIVIDADES DE NUESTRO NEGOCIO, INCLUIDAS LAS DECISIONES SOBRE OPORTUNIDADES DE CARRERA O EMPLEO.