Floris Server

DHRM; Richmond (VA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Free admission

Employee pricing

VMFA Shop discounts

Dining discounts

Job summary

The Floris Server at the Virginia Museum of Fine Arts in Richmond provides front-of-house service for Floris tearoom, delivering an elevated dining experience and accepting guest orders with accuracy.

Reporting to the Floris Manager, the role emphasizes guest satisfaction, teamwork, and flexible scheduling across open 365 days, with duties including greeting guests, serving food and drinks, and maintaining a polished dining environment.

Qualifications

• Flexible availability; shifts include weekends and varying start times.
• Excellent interpersonal skills to interact with guests and staff.
• Ability to multitask in a fast-paced, fine-dining environment.
• Ability to read and follow restaurant floor plans and instructions.
• Professional demeanor with guests and team members.

Responsibilities

• Greet guests with a friendly and welcoming demeanor and take orders accurately.
• Serve patrons food and beverages and communicate orders to chefs.
• Collect payments and assist in seating and rearranging dining areas.
• Deliver attentive service, refill drinks, and check guests' needs during meals.
• Maintain table settings and replenish utensils and water as needed.
• Anticipate guest needs and respond professionally and politely.
• Perform cleaning duties around service stations, kitchen, and dining area.
• Support in providing a memorable dining experience for all guests.

Skills

Flexible Availability

Excellent interpersonal skills

Professional demeanor

Ability to multitask

Read and follow floor plans

Education

ServSafe Certification

Job description

Title: Floris Server

State Role Title: Food Services Technician I

Hiring Range: $2.75 per hour + tips

Pay Band: 1

Agency: Virginia Museum of Fine Arts

Agency Website: https://vmfa.museum/

Recruitment Type: General Public - G

Department: Food Services

About Virginia Museum of Fine Arts:

The Virginia Museum of Fine Arts in Richmond is one of the largest comprehensive art museums in the United States. VMFA’s growing encyclopedic collection houses more than 50,000 works of art spanning 6,000 years of world history.

Our holdings include the largest public collection of Fabergé outside of Russia, the finest collection of Art Nouveau outside of Paris and one of the nation’s finest collections of American art. VMFA is also home to important collections of Chinese art, English silver, French Impressionism, Postimpressionism, British sporting art, and modern and contemporary art, as well as renowned South Asian, Himalayan, and African art.

Recently named the 11th-best art museum in the United States by The Washington Post, VMFA is the only US art museum open 365 days a year with free general admission.

VMFA is a state-supported, privately endowed educational institution created for the benefit of the citizens of the Commonwealth of Virginia. Its purpose is to collect, preserve, exhibit, and interpret art, to encourage the study of the arts, and thus to enrich the lives of all.

About Food Services Department:

At the Virginia Museum of Fine Arts (VMFA), we create unique dining experiences.

Floris tearoom is an inclusive experience based around the traditions and habits of tea and high tea service around the world. We aim to bring a refreshed interpretation of what a tearoom can be. Our rotating menu is inspired by various tea-centric culinary regions.

When dining at Floris, every aspect of the meal is a touchpoint, a foundational pinning, evoking the right ambiance, feeling, and desired energy. Our dedicated service professionals bear witness and make possible some of the best days ever for our guests.

“…people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

Why Join the Floris Team?

Flexible Scheduling

The team works to provide reasonable and advanced-scheduling notice to staff within the agreed upon availability. We are open 365 days a year, therefore there are a variety of shifts to work.

Team-centric

Work with people whose talents shine not only at work but also beyond work hours. Many of our staff are creatives who find an ease in serving others, have an eye for the details, and enjoy the flexibility this position offers.

Mission-Driven

Revenue from Floris and other Enterprise operations directly supports museum operations. VMFA is the only art museum in the United States open 365 days a year with free general admission. Our purpose is to collect, preserve, exhibit, and interpret art and to encourage the study of the arts.

Professional Environment

Professionalism is a key tenet in our workplace. We treat each other no less than how we treat our guests. Come create career-supportive relationships with some of the best service professionals in the industry. Learn and grow with us.

Perks

All VMFA staff enjoy free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse, Floris, Best Café and the VMFA Shop.

General Information:

The work is straightforward, working together to offer an elevated dining experience.

The Floris Server assists the service management of Floris at the Virginia Museum of Fine Arts. Reporting to the Floris Manager, this front-of-house position is responsible for ensuring excellent guest service.

Here is how our Floris Server accomplishes this as part of a team:

• Greet guests with a friendly and welcoming demeanor. Accurately accept guests’ food and drink orders.
• Serve patrons food and beverages.
• Accurately communicate guest’s order to chefs. Collect payment from guests.
• Assist in setting tables and rearranging the dining area to accommodate larger groups, private parties or as needed.
• Deliver a memorable dining experience by resolving all customer issues promptly. Provide attentive service to diners, like refilling drinks as needed and checking their needs during meals.
• Maintain table settings to include replenishing utensils, filling water glasses, and removing courses as completed.
• Anticipate and accommodate guest needs, respond to requests in a professional and polite manner.
• Perform some cleaning duties, such as at the service station, around the kitchen and in the dining area.

Minimum Qualifications:

• Flexible Availability; Floris is open Saturday through Wednesday and shifts may begin as early as 9 AM and last as late as 6 PM. There may be occasions where servers work outside of normal hours for special events or as business needs arise.
• Excellent interpersonal skills and the ability to demonstrate a professional demeanor with guests and other employees.
• Ability to read, comprehend and follow basic restaurant floor plan, menus and instructions.
• Ability to multitask, solve problems and make sound decisions in an ever-changing restaurant landscape.
• Ability to remain calm, professional and gracious in a fast paced, high-pressure environment.
• Ability to maintain a professional demeanor and appearance during service.
• Ability to be prompt and punctual to scheduled shifts.
• Ability to use fine and gross motor skills; finger and hand dexterity; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; talk and hear; and taste and smell.
• Ability to stand or walk for up to 10 hours. Ability to lift or move up to 50 pounds.
• Ability to maintain knowledge of menu items and ingredients. Ability to handle money accurately.

Additional Considerations:

• Prior fine dining, tearoom or food service experience, particularly in a fast-paced environment.
• Knowledge of ABC best practices and regulations; RSVP or TIPS training. Knowledge of fine dining, tea, beer, wine and food.
• ServSafe Food Handler’s certification.

Special Instructions:

Selected candidates must pass a criminal history background check.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Virginia Museum of Fine Arts uses the E-Verify system to confirm identity and work authorization.

Advertised: 02 Oct 2026

Applications close: 12 Oct 2026