Floris Server

Virginia Museum of Fine Arts; Richmond (VA); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Free admission

Discounts

Employee pricing

Shop discounts

Job summary

The Floris Server at the Virginia Museum of Fine Arts in Richmond will join a team dedicated to delivering elevated dining experiences. You greet guests, take accurate orders, and serve food and beverages while coordinating with the kitchen to ensure timely delivery and a warm, professional ambience.

Reporting to the Floris Manager, you assist with seating and payments, maintain table settings, and respond to guest needs to create memorable meals.

Qualifications

• Flexible availability; Floris is open Saturday through Wednesday with shifts starting as early as 9 AM and last as late as 6 PM.
• Excellent interpersonal skills and the ability to maintain a professional demeanor with guests.
• Ability to read and follow basic restaurant floor plans, menus and instructions.
• Ability to multitask, solve problems and make decisions in a fast-paced environment.
• Ability to remain calm, professional and gracious in a high-pressure setting.
• Ability to maintain a professional appearance during service.
• Ability to be prompt and punctual to shifts.
• Ability to use fine and gross motor skills and to stand for extended periods.
• Ability to lift or move up to 50 pounds and sustain activity for up to 10 hours.

Responsibilities

• Greet guests with a friendly and welcoming demeanor; accurately take food and drink orders.
• Serve patrons food and beverages.
• Communicate guest orders to chefs and collect payment from guests.
• Assist in setting tables and rearranging the dining area for larger groups or events.
• Deliver a memorable dining experience by resolving guest issues promptly and providing attentive service.
• Maintain table settings, replenish utensils, fill water, and remove completed courses.
• Anticipate guest needs and respond politely.
• Perform cleaning duties at service stations, around the kitchen and dining area.

Skills

Flexible Availability

Interpersonal skills

Restaurant floor plan

Multitask

Calm under pressure

Professional demeanor

Prompt and punctual

Fine and gross motor skills

Stand or walk 10 hours

Lift up to 50 pounds

Menu knowledge

Handle money

Job description

Title: Floris Server

State Role Title: Food Services Technician I

Hiring Range: $2.75 per hour + tips

Pay Band: 1

Agency: Virginia Museum of Fine Arts

Agency Website: https://vmfa.museum/

Recruitment Type: General Public - G

Department: Food Services

About Virginia Museum of Fine Arts:

The Virginia Museum of Fine Arts in Richmond is one of the largest comprehensive art museums in the United States. VMFA’s growing encyclopedic collection houses more than 50,000 works of art spanning 6,000 years of world history.

Our holdings include the largest public collection of Fabergé outside of Russia, the finest collection of Art Nouveau outside of Paris and one of the nation’s finest collections of American art. VMFA is also home to important collections of Chinese art, English silver, French Impressionism, Postimpressionism, British sporting art, and modern and contemporary art, as well as renowned South Asian, Himalayan, and African art.

Recently named the 11th-best art museum in the United States by The Washington Post, VMFA is the only US art museum open 365 days a year with free general admission.

VMFA is a state-supported, privately endowed educational institution created for the benefit of the citizens of the Commonwealth of Virginia. Its purpose is to collect, preserve, exhibit, and interpret art, to encourage the study of the arts, and thus to enrich the lives of all.

About Food Services Department:

At the Virginia Museum of Fine Arts (VMFA), we create unique dining experiences.

Floris tearoom is an inclusive experience based around the traditions and habits of tea and high tea service around the world. We aim to bring a refreshed interpretation of what a tearoom can be. Our rotating menu is inspired by various tea-centric culinary regions.

When dining at Floris, every aspect of the meal is a touchpoint, a foundational pinning, evoking the right ambiance, feeling, and desired energy. Our dedicated service professionals bear witness and make possible some of the best days ever for our guests.

“…people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

Why Join the Floris Team?

Flexible Scheduling

The team works to provide reasonable and advanced-scheduling notice to staff within the agreed upon availability. We are open 365 days a year, therefore there are a variety of shifts to work.

Team-centric

Work with people whose talents shine not only at work but also beyond work hours. Many of our staff are creatives who find an ease in serving others, have an eye for the details, and enjoy the flexibility this position offers.

Mission-Driven

Revenue from Floris and other Enterprise operations directly supports museum operations. VMFA is the only art museum in the United States open 365 days a year with free general admission. Our purpose is to collect, preserve, exhibit, and interpret art and to encourage the study of the arts.

Professional Environment

Professionalism is a key tenet in our workplace. We treat each other no less than how we treat our guests. Come create career-supportive relationships with some of the best service professionals in the industry. Learn and grow with us.

Perks

All VMFA staff enjoy free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse, Floris, Best Café and the VMFA Shop.

General Information:

The work is straightforward, working together to offer an elevated dining experience.

The Floris Server assists the service management of Floris at the Virginia Museum of Fine Arts. Reporting to the Floris Manager, this front-of-house position is responsible for ensuring excellent guest service.

Here is how our Floris Server accomplishes this as part of a team:

• Greet guests with a friendly and welcoming demeanor. Accurately accept guests’ food and drink orders.
• Serve patrons food and beverages.
• Accurately communicate guest’s order to chefs. Collect payment from guests.
• Assist in setting tables and rearranging the dining area to accommodate larger groups, private parties or as needed.
• Deliver a memorable dining experience by resolving all customer issues promptly. Provide attentive service to diners, like refilling drinks as needed and checking their needs during meals.
• Maintain table settings to include replenishing utensils, filling water glasses, and removing courses as completed.
• Anticipate and accommodate guest needs, respond to requests in a professional and polite manner.
• Perform some cleaning duties, such as at the service station, around the kitchen and in the dining area.

Minimum Qualifications

• Flexible Availability; Floris is open Saturday through Wednesday and shifts may begin as early as 9 AM and last as late as 6 PM. There may be occasions where servers work outside of normal hours for special events or as business needs arise.
• Excellent interpersonal skills and the ability to demonstrate a professional demeanor with guests and other employees.
• Ability to read, comprehend and follow basic restaurant floor plan, menus and instructions.
• Ability to multitask, solve problems and make sound decisions in an ever-changing restaurant landscape.
• Ability to remain calm, professional and gracious in a fast paced, high-pressure environment.
• Ability to maintain a professional demeanor and appearance during service.
• Ability to be prompt and punctual to scheduled shifts.
• Ability to use fine and gross motor skills; finger and hand dexterity; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; talk and hear; and taste and smell.
• Ability to stand or walk for up to 10 hours. Ability to lift or move up to 50 pounds.
• Ability to maintain knowledge of menu items and ingredients. Ability to handle money accurately.

Additional Considerations

• Prior fine dining, tearoom or food service experience, particularly in a fast-paced environment.
• Knowledge of ABC best practices and regulations; RSVP or TIPS training. Knowledge of fine dining, tea, beer, wine and food.
• ServSafe Food Handler’s certification.

Special Instructions

Selected candidates must pass a criminal history background check.

Contact Information

Name: HR Services

Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone.

Email: [e-mail] for recruitment related questions.

Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.

Conditions of Employment

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. Virginia Museum of Fine Arts uses the E-Verify system to confirm identity and work authorization.

VMFA is a Virginia Values Veterans (V3) Certified Employer. Diverse and inclusive hiring practices are at the heart of what we do at the Virginia Museum of Fine Arts.