Floral Designer & Customer Experience Specialist

Kroger Family of Companies; Craig (CO); On-site; USD 25,000 - 35,000; Full time

Job summary

Kroger Family of Companies is seeking a friendly Floral Associate to assist customers, design and merchandise floral items, and fulfill orders in the store. You will greet customers, operate the register, and help maintain displays and stock while providing excellent service.

The role requires teamwork in a fast-paced setting, accurate product labeling, and adherence to safety and company policies. Weekend and holiday availability is often needed and expected.

Qualifications

• Effective written and oral communication skills.
• Ability to read shelf tags, signs, product labels, training materials, and bulletins.
• Ability to multitask, set priorities, present information professionally, and work with all levels of the organization.
• Personal initiative and follow through to completion.
• Ability to work as part of a team in a fast-paced environment.
• Possess abilities and skills for production, merchandising, and customer services related to sale of merchandise.
• Must be able to work with cleaning solutions, safely use sharp tools, and carefully operate all production equipment.

Responsibilities

• Assist and greet customers promptly and provide them with great service.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Help design and create floral arrangements and/or other items to fill customer orders.
• Package orders effectively, safely and efficiently.
• Keep merchandise and supplies in their proper areas.
• Maintain customer records and files properly.
• Assist customers in locating and selecting items.
• Handle telephone calls and orders promptly and courteously.
• Assist in decorating and merchandising the department.
• Keep carts, tools, and supplies in their designated areas and well organized.
• Keep floors clean, safe, and free from clutter.
• Maintain plants, process and prepare flower arrangements and fill balloons.
• Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Adhere to company policies and procedures, as well as state and federal laws.
• Operate cash register in accordance with company procedures, as applicable.
• Maintain flexibility to work weekends and holidays as needed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Clear communication

Multitasking

Teamwork

Attention to detail

Design & merchandising

Safety awareness

Tools

Cash register

Production equipment

Job description

Kroger Family of Companies is seeking a friendly Floral Associate to assist customers, design and merchandise floral items, and fulfill orders in the store. You will greet customers, operate the register, and help maintain displays and stock while providing excellent service.

The role requires teamwork in a fast-paced setting, accurate product labeling, and adherence to safety and company policies. Weekend and holiday availability is often needed and expected.