FLORAL/DEPT LEADER

The Kroger Co.; Town of Waterford (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

The Kroger Co. in the United States is seeking a Floral Department Supervisor to lead daily operations, ensure excellent customer service, and uphold company policies across the Floral team.

You will train staff, coordinate with the delivery system, manage inventory and pricing, supervise performance reviews, and drive process improvements while maintaining a clean, safe, and welcoming store environment. Weekend and holiday work are required; prior floral or retail leadership experience is

Qualifications

• Weekend and holiday work required.
• Strong written and verbal communication.
• Ability to make quick decisions.
• Strong FTD computer and organizational skills.
• Calm under pressure with customers and peers.
• Capable of production, merchandising and customer service in floral department.
• Understanding of department operations.
• Knowledge of floral arrangement and plant care.
• Excellent communication with staff and supervisors.

Responsibilities

• Develop strong customer relations through friendly, policy-driven service.
• Handle customer complaints effectively.
• Receive, process, and fulfill Florist Transworld Delivery orders.
• Coach pricing, marking, rotation, stocking and customer courtesy.
• Support the Customer 1st culture.
• Plan, organize, direct and control floral dept activities.
• Direct receiving, storing, pricing, and merchandising of floral products.
• Order stock to maintain adequate supplies and minimize waste.
• Maintain and submit records and reports; use them effectively.
• Maintain clean, organized areas.
• Analyze Floral Department and recommend changes to the store manager.
• Promote and implement company initiatives to direct reports.
• Supervise staff; conduct performance reviews and provide feedback.
• Work cooperatively in fast-paced environments.
• Manage conflict calmly and constructively.
• Act with honesty and integrity in customer and business information.
• Follow directions and seek assistance to resolve issues.
• Assist diverse customers, including minors and seniors.
• Perform essential functions with or without accommodation.

Skills

Customer service

Leadership

Retail operations

Staff training

Communication

Problem solving

Floral knowledge

Cash handling

Attention to detail

FTD system

Tools

FTD system

Job description

Job Description

Implement all company and division policies to achieve maximum sales and profits in the Floral department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

• Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies.
• Be perceptive and handle customer complaints.
• Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery
• Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity.
• Provide active support of our Customer 1st culture.
• Plan, organize, direct and control the activities of the Floral Department.
• Direct the receiving, storing, pricing, and merchandising of all floral products.
• Order properly to maintain adequate stock and supplies and guard against waste and pilferage.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective and good house cleaning in all areas
• Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager.
• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong Florist Transworld Delivery computer and organizational skills.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations.
• Working knowledge of floral arrangement and care of plants and cut flowers.
• Adept at communication with employees, customers, and supervision.

Desired

• Past work record reflects dependability and integrity.
• Prior Floral experience.
• Supervisory skills.