Floral Department Manager: Lead Growth & Service

Kroger; McFarland (WI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee discounts

Tuition reimbursement

Job summary

Kroger is seeking an experienced Floral Department supervisor in McFarland, WI. You will implement company policies, mentor staff, manage ordering, pricing, and merchandising, and ensure excellent customer service in a fast-paced environment.

Responsibilities include handling deliveries, supervising direct reports, and upholding a strong Customer 1st culture while maintaining records and promoting process improvements.

Qualifications

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong Florist Transworld Delivery software and organizational skills.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Past Floral experience and supervisory skills.

Responsibilities

• Develop maximum customer relations by floral dept. staff through example and policy adherence.
• Be perceptive and handle customer complaints.
• Receive, process, and produce Florist Transworld Delivery orders for delivery.
• Coach and train on pricing, rotation, stocking, and customer courtesy.
• Support the Customer 1st culture.
• Plan, organize, direct and control Floral Department activities.
• Direct receiving, storing, pricing, and merchandising of floral products.
• Order to maintain stock and guard against waste/pilferage.
• Maintain records and use them effectively.
• Promote company initiatives and process improvements to staff.
• Supervise and coach direct reports; complete performance reviews.

Skills

Customer service

Conflict resolution

Staff coaching

Pricing & merchandising

Policy compliance

Tools

FTD software

Job description

Kroger is seeking an experienced Floral Department supervisor in McFarland, WI. You will implement company policies, mentor staff, manage ordering, pricing, and merchandising, and ensure excellent customer service in a fast-paced environment.

Responsibilities include handling deliveries, supervising direct reports, and upholding a strong Customer 1st culture while maintaining records and promoting process improvements.