Floral Department Leader — Growth & Customer Delight

Kroger Family of Companies; Mount Pleasant (WI); On-site; USD 35,000 - 55,000; Full time

Job summary

Kroger Family of Companies in Mount Pleasant, WI is seeking a Floral Department Supervisor to lead daily operations, coach staff, and ensure outstanding customer service while upholding company policies.

You will manage receiving, pricing, merchandising, and order processing for Florist Transworld Delivery deliveries; train teammates; and drive safety, cleanliness, and efficiency in a fast-paced environment.

Qualifications

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong FTD computer and organizational skills.
• Ability to handle stressful situations calmly.
• Understanding of department operations.
• Knowledge of floral arrangement and care of plants and cut flowers.
• Able to communicate with employees, customers, and supervision.

Responsibilities

• Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies.
• Be perceptive and handle customer complaints.
• Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery.
• Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity.
• Provide active support of our Customer 1st culture.
• Plan, organize, direct and control the activities of the Floral Department.
• Direct the receiving, storing, pricing, and merchandising of all floral products.
• Order properly to maintain adequate stock and supplies and guard against waste and pilferage.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective and good house cleaning in all areas
• Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager.
• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Communication skills

Decision making

Customer service

Stress management

Leadership

Organizational skills

Floral knowledge

Tools

FTD computer system

Job description

Kroger Family of Companies in Mount Pleasant, WI is seeking a Floral Department Supervisor to lead daily operations, coach staff, and ensure outstanding customer service while upholding company policies.

You will manage receiving, pricing, merchandising, and order processing for Florist Transworld Delivery deliveries; train teammates; and drive safety, cleanliness, and efficiency in a fast-paced environment.