Floral Department Leader

Kroger; Glenwood Springs (CO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling / EAP

Associate discounts

Tuition reimbursement

Career growth opportunities

Job summary

Kroger is seeking a Floral Department Supervisor in Glenwood Springs, CO. The role focuses on leading the floral team, delivering high-quality customer service, and ensuring compliance with company policies and procedures for all floral products.

You will drive merchandising, stock management, and timely processing of Florist Transworld Delivery orders while mentoring staff and maintaining a clean, organized department. Strong communication and supervisory skills are required.

Qualifications

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong Florist Transworld Delivery computer and organizational skills.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations.
• Past Floral experience.
• Supervisory skills.

Responsibilities

• Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies.
• Be perceptive and handle customer complaints.
• Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery
• Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity.
• Provide active support of our Customer 1st culture.
• Plan, organize, direct and control the activities of the Floral Department.
• Direct the receiving, storing, pricing, and merchandising of all floral products.
• Order properly to maintain adequate stock and supplies and guard against waste and pilferage.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective and good house cleaning in all areas
• Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager.
• Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Job description

Kroger is seeking a Floral Department Supervisor in Glenwood Springs, CO. The role focuses on leading the floral team, delivering high-quality customer service, and ensuring compliance with company policies and procedures for all floral products.

You will drive merchandising, stock management, and timely processing of Florist Transworld Delivery orders while mentoring staff and maintaining a clean, organized department. Strong communication and supervisory skills are required.