Flooring Field Supervisor

Eagle Point Solutions; Houston (TX); On-site; USD 46,000 - 65,000; Full time

Job summary

Eagle Point Solutions in Houston, TX is seeking a Flooring Field Supervisor to oversee installation and repair projects from pre-installation through post-completion. You will serve as the primary contact between customers, contractors, and internal teams to ensure work meets standards and client expectations.

The role combines field inspections, contractor management, quality control, and warranty resolution to deliver high-quality flooring installations.

Qualifications

• Bachelor’s degree or equivalent business experience is required.
• 2+ years flooring industry experience preferred.
• Strong communication skills and customer interaction are essential.

Responsibilities

• Verify and track installations and repairs with contractor crews.
• Serve as field contact for customers and installation teams.
• Manage contractors during installation and repair services.
• Perform pre-walk inspections for quality installations.
• Measure substrates to ensure compliance with codes and guidelines.
• Conduct post-walk inspections for quality control.
• Address warranty issues and define corrective actions.
• Coordinate with builders, warranty managers, and internal teams.

Skills

Communication skills

Customer service

Attention to detail

Team player

Problem solving

Time management

Safety awareness

Measurement

Education

Bachelor’s degree or related business experience

Tools

Microsoft Word

Excel

Outlook

Job description

JOB TITLE

Flooring
Field Supervisor

LOCATION

Houston, TX

THE COMPANY

It is the American dream to own a home, and our products are the marquee features and selling points for new homes in Texas. Eagle Point Solutions sources and installs some of the most beautiful flooring in Texas. Our Core Purpose is “To improve the lives of our team, and to make a difference to our customers.” With offices in Houston, Dallas, Austin, and San Antonio, Eagle Point is a fast-growing business with an entrepreneurial culture. We are a company that believes in doing the right thing, challenging the status quo, and holding ourselves to a high standard of excellence. Certified since 2020 among “Great Places to Work”, https://www.greatplacetowork.com/certified-company/7023730.

THE ROLE

The Field Supervisor is responsible for overseeing and coordinating flooring installation and repair projects from pre-installation through post-completion. This role serves as the primary point of contact between customers, contractors, and internal teams, ensuring all work meets company standards, building codes, and client expectations. The position combines field inspections, contractor management, quality control, and warranty resolution to deliver high-quality flooring installations.

RESPONSIBILITIES

• Verify and track installations and repairs with crews of contractors
• Point person for field communication with customers and installation crews handling installations and repairs.
• Manage contractors during installation and repair services
• Perform Pre-Walk jobsite inspections prior to installation to ensure a quality install
• Job site testing and measuring of substrates prior to installation to assure city codes and installation guidelines are met.
• Perform Post-Walk jobsite inspections after installation for quality control
• Perform occupied inspections on warranty issues and define actions / scope of work needed to resolve warranty claims
• Communicate with Builder Superintendents and Warranty Managers on the results of all Pre / Post Walk results and Inspections.
• Maintain strong, positive working relationships with Superintendents, Warranty and Construction Managers.
• Helping other team members when needed
• Perform monthly inventory counts of area warehouses
  

IDEAL QUALIFICATIONS

• Bachelor’s degree or other relevant business experience
• Must have at least 2 years of flooring industry experience
• Experience in flooring
• Experience with customer service and interaction.
• Strong written and verbal communication skills.
• High attention to detail.
• Strong team player.
• Experience with construction jobsite conditions and safety requirements
• Ability to measure and calculate square and linear footage
• Proficiency in Microsoft word, excel, and outlook.
• Willingness to learn.
• Positive attitude, strong work ethic and professionalism at all times.
• Possess strong problem-solving skills.
• Possess strong time management skills.
• Not intimidated by social interaction on the phone or in person.
  

IMPORTANT

Completion of the PI Behavioral Assessment is a required part of our hiring process. Candidates who do not complete the assessment will not be considered for employment. Please visit the following link to complete the survey:

https://assessment.predictiveindex.com/bo/3NE/FieldSupervisor