Flooring Design Specialist

Floor & Decor Holdings Inc.; Nashua (NH); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life coverage

Job summary

Floor & Decor Holdings Inc. is seeking a Design Consultant to engage customers on the sales floor and guide them through design selections for tile, wood, stone, and accessories.

You will conduct appointments, develop clientele, and support the expansion of the design services brand. The role requires strong customer service with 1+ year retail experience, basic math skills, and comfort with design software.

Qualifications

• 1+ years of retail/customer service experience
• High school diploma and or GED
• Proficient in basic mathematical skills
• Must be self-motivated and able to multi-task in a fast-paced environment
• Basic computer knowledge, including Microsoft Office suite
• Internal candidates a minimum of 6 months with Floor and Decor

Responsibilities

• Greet store customers in a helpful manner and supports store design walk-in needs
• Schedule design appointments for existing and potential customers, while developing clientele through networking and referrals, as well as leads generated within the store
• Providing tile, wood, stone and accessories advice to homeowners, interior designers, and builders for both residential and commercial projects.
• Design and sell complete, functional and aesthetically appealing solutions
• Manage multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness and follow-up including consistent and concise communication to customers and others.
• Proficient and consistent use of company communication tools and emails are required
• Collaborate, partner and communicate with store leadership and employees to manage projects from inquiry to installation, and achieve sales and other goals
• Enthusiastically support all company initiatives and goals by modeling and coaching best practices with store employees
• Responsible for understanding and utilizing design applications i.e.; Salesforce, proprietary Online Design Appointment Scheduler, and MyProject
• Perform other duties as assigned

Skills

Retail experience

Customer service

Mathematical skills

Multi-tasking

Basic computer skills

Education

High school diploma or GED

Tools

Salesforce

Online Design Appointment Scheduler

MyProject

Job description

Floor & Decor Holdings Inc. is seeking a Design Consultant to engage customers on the sales floor and guide them through design selections for tile, wood, stone, and accessories.

You will conduct appointments, develop clientele, and support the expansion of the design services brand. The role requires strong customer service with 1+ year retail experience, basic math skills, and comfort with design software.