Floor Supervisor Table Games FT

Cherokee Nation Businesses; Mississippi; On-site; USD 21,000 - 39,000; Full time

Job summary

Cherokee Nation Businesses operates a Table Games Floor Supervisor role at Gold Strike Casino. The position requires direct supervision of table games personnel and reconciliation of table accounts while delivering excellent guest service.

Includes monitoring games, handling bankrolls, and ensuring compliance with laws and company policies. Minimum requirements include a high school diploma and casino operations experience; supervisory and dealing experience are preferred, along with gaming

Qualifications

• High school diploma or equivalent is required.
• Two (2) years of casino operations experience or equivalent.
• Gaming Registration as applicable to jurisdiction.

Responsibilities

• Manage the performance of dealers to ensure high proficiency and superior guest service.
• Monitor guest flow and adjust open table games as needed.
• Observe, evaluate, and rate players objectively per policy.
• Maintain proper bankroll levels for existing or anticipated play.
• Reconcile table accounting accurately and secure game equipment.
• Verify document accuracy and ensure procedures are followed.
• Notify Pit/Shift Manager of unusual activity or tampering.
• Perform other job-related duties as requested.

Skills

Customer service

English fluency

Multitasking

Attention to detail

Team supervision

Education

High school diploma or equivalent

Gaming Registration as applicable to jurisdiction

Job description

Job Description

PRIMARY PURPOSE

It is the responsibility of the Table Games Floor Supervisor to directly supervise the operation and conduct of assigned table games and table games personnel, including reconciling table accounts, while providing excellent guest service. All duties are to be performed following federal, state, and local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Position: Full-Time, Hourly

Location: Gold Strike Casino

RESPONSIBILITIES

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Manage the performance of dealers to ensure that each game is dealt to the customer with a high degree of proficiency and that superior customer service is provided to guests.
• Monitor guest flow and notify management when adjustments to open table games are needed.
• Observe, evaluate, and rate players objectively and accurately following departmental policy.
• Maintain proper bankroll levels to accommodate existing or anticipated play.
• Reconcile table accounting accurately and with integrity and maintain card/dice and all gaming equipment.
• Verify the accuracy of all documents and ensure that all procedures are adhered to.
• Notify the Pit Manager and/or Shift Manager immediately of any unusual activity of high-limit play or if damage/tampering of equipment is suspected.
• Perform other job‑related duties as requested.

PRIMARY PURPOSE

It is the responsibility of the Table Games Floor Supervisor to directly supervise the operation and conduct of assigned table games and table games personnel, including reconciling table accounts, while providing excellent guest service. All duties are to be performed following federal, state, and local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

QUALIFICATIONS

MINIMUM REQUIREMENTS

• High school diploma or equivalent.
• Two (2) years of casino operations experience, or according to property requirement, or an equivalent combination of education, training, and experience.

PREFERRED

• Two (2) years of supervisory experience.
• 2 years of dealing experience.
• 3 core games plus all carnival games offered.

CERTIFICATIONS, LICENSES, AND REGISTRATIONS

• Gaming Registration as applicable to jurisdiction.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to function and act independently.
• Able to effectively communicate in English, in both written and verbal forms.
• Ability to communicate effectively, concisely, and logically in a timely manner and at an appropriate level, while maintaining confidentiality.
• Ability to multi‑task and work well in a fast-paced, team‑oriented environment.
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
• Effective listening abilities with strong judgment skills.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.

WORKING CONDITIONS

• Ability to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting.
• Ability to work in an environment where pipe, cigar, and cigarette smoking are permitted.

This is not intended to include every duty or responsibility of the job nor is it intended to be an all‑inclusive list of the skills and abilities required to do this job.