Table Games Training Supervisor - Philadelphia

Live! Casino & Hotel Maryland; Philadelphia (Philadelphia County); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Table Games Training Supervisor to lead training initiatives and enhance team performance. This role involves facilitating orientations, delivering tailored training sessions, and ensuring compliance with gaming regulations. The ideal candidate will have extensive experience in table games and training, coupled with strong communication skills. Join a dynamic environment where your expertise will shape the future of the team and contribute to the success of a vibrant gaming facility. If you're passionate about training and development, this opportunity is perfect for you!

Qualifications

• 5+ years of table games experience required.
• 2+ years of games training/teaching experience preferred.

Responsibilities

• Facilitate department orientation for new hires and transfers.
• Prepare and offer specific training programs for team members.
• Document attendance and performance evaluations.

Skills

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Bravo

Oasis

KRONOS

Training Needs Analysis

Strong Communication Skills

Flexibility to Work Irregular Hours

Education

Degree in a Related Field

Equivalent Work Experience

Job description

Table Games Training Supervisor - Philadelphia

Join to apply for the Table Games Training Supervisor - Philadelphia role at Live! Casino & Hotel Maryland.

Overview

Why We Need Your Talents:
At Live! we pride ourselves on our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand.

The Table Games Training Supervisor is responsible for providing training support, instruction, and learning opportunities by assisting with the preparation, presentation, facilitation, monitoring, evaluating, and documenting training activities within the department.

Responsibilities

• Facilitating department orientation for all new hires and transfers within their respective roles (dealer, dual rate dealer, supervisor, etc.).
• Acting as the instructor for approved games training for both new and experienced dealers.
• Preparing and offering specific training programs to help team members maintain or improve job skills as approved by Human Resources, Compliance or Table Games leadership.
• Delivering group and/or individual instruction and training as required.
• Monitoring and collecting follow-up performance reviews to ensure consistency and obtain feedback from the Table Games Shift Managers.
• Responsible for preparing, updating, modifying training procedure manuals, SOPs, Rack Cards, guides, and course materials such as handouts, PowerPoint presentations, and visual materials.
• Documenting attendance, performance evaluations, audition results, and any required or assigned administrative support.
• Maintaining and updating the Table Games Training Calendar with the approval of The Director.
• Tracking and reporting on required compliance training.
• Performing other duties as assigned.

Skills To Help You Succeed

• Proficiency with all Microsoft products such as Excel, Word, PowerPoint, including Bravo, Oasis, and KRONOS.
• Ability to analyze and interpret training needs and results.
• Knowledge and understanding of all casino games, operations, and current industry trends.
• Ability to complete assigned duties within approved times.
• Strong communication skills, both written and spoken, to effectively interact with diverse stakeholders.
• Flexibility to work irregular hours, including extended hours across all shifts, to provide training and service to all team members.
• May be required to cover an instructor’s supervisory duties for class periods.

Qualifications

• At least five (5) years of table games experience.
• At least two (2) years of games training/teaching experience.
• A degree in a related field is preferred; equivalent work experience may be substituted.
• Must comply with all state gaming regulations and obtain a Pennsylvania State Gaming License (G2).

Physical Requirements

• Work environment includes exposure to smoking, flashing lights, loud sounds, and large crowds.
• Ability to stand for long periods and lift up to 50 lbs.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job functions: Management and Manufacturing
• Industries: Gambling Facilities and Casinos