Floor Supervisor – Full-Time, SoHo New York City

Salomon Group; New York (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a vibrant team in the heart of New York City as a Full-Time Floor Supervisor. This role is pivotal in enhancing customer experiences and driving sales while fostering a positive team culture. You will lead by example, mentoring associates and ensuring operational excellence. With opportunities for career growth and community engagement, this position offers a dynamic work environment surrounded by passionate individuals who share a love for fashion and the outdoors. If you're ready to inspire and make a difference, this is the perfect opportunity for you.

Benefits

Community Engagement Opportunities

Vibrant Work Environment

Career Growth Opportunities

Exclusive Brand Events

Passion for Fashion & Outdoors

Qualifications

• Previous experience in a retail or supervisory role.
• Ability to lead, inspire, and coach a team effectively.
• Strong customer service background.

Responsibilities

• Oversee daily operations and support sales associates.
• Deliver an outstanding customer experience.
• Ensure operational excellence and maintain store standards.

Skills

Customer Service Skills

Leadership

Sales Skills

Mentoring

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

Floor Supervisor – Full-Time, SoHo New York City

• Full-time

Amer Sports is a sporting goods company with internationally recognized brands including Salomon, Arc’teryx, Peak Performance, Atomic and Wilson.

“The Mountain Sport Company”, Salomon was born in 1947 in the heart of the French Alps and the birthplace of modern alpinism. Salomon’s commitment to innovative design and passion for mountain sports created a vast range of revolutionary new concepts in bindings, boots, skis and apparel for both Alpine and Nordic skiing and brought innovative solutions to footwear, apparel and equipment for snowboarding, adventure racing, mountaineering, hiking, trail running, and many other sports.

Through performance driven design, Salomon delivers innovation and progression to mountain sports; converting new ideas into action and expanding the limits of possibility. Salomon’s heritage, culture, and commitment are tied together by one simple concept: the world’s leading mountain people creating the world’s leading mountain products.

Salomon is headquartered in Annecy, France.

As a Full-Time Floor Supervisor, you’ll be a pivotal member of our team, overseeing daily operations on the sales floor and supporting both our sales associates and leadership team. You will ensure every customer has an exceptional experience, providing a high standard of service and inspiring our team to create a welcoming, visually appealing environment in line with Salomon’s brand guidelines. You’ll play a key role in driving sales, mentoring team members, and maintaining operational excellence.

In this role, you will:

• Lead Sales & Team Performance: Model exceptional service and sales skills to drive store goals, mentoring associates to foster a positive, high-performing team culture.
• Deliver an Outstanding Customer Experience: Provide a welcoming, personalized shopping experience while maintaining visual and operational standards that reflect our brand.
• Support Store Operations: Oversee daily tasks, including inventory, merchandising, and loss prevention, ensuring smooth, efficient store operations.

WHAT MAKES THIS A GREAT PLACE TO WORK & PLAY:

• Community Engagement: Opportunities to engage in the community and with industry partners.
• Vibrant Work Environment: Be part of a dynamic team in the heart of NYC, surrounded by the latest in outdoor gear and fashion.
• Career Growth: Access to professional development and growth opportunities within the company.
• Exclusive Events: Attend exclusive brand events and product launches.
• Passion for Fashion & the Outdoors: Work with a team that shares your passion for fashion & the outdoors.

ESSENTIAL DUTIES & RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

• Support Team Success: Act as a leader on the floor, guiding part-time and seasonal associates to deliver an exceptional customer experience.
• Mentor & Motivate: Provide coaching and support to enhance team performance and build morale.
• Support Operational Excellence: Collaborate closely with the Store Manager and Assistant Store Managers to ensure smooth daily operations and help execute action plans for reaching sales targets and KPI goals.

Customer Service

• Deliver an Exceptional Experience: Use your advanced customer service skills to engage with customers, address their needs, and offer styling advice that reflects Salomon’s brand.
• Problem Solver: Handle any customer issues swiftly and professionally, ensuring a positive resolution and lasting impression.
• Promote Security: Protect company assets by reinforcing and upholding loss prevention procedures among the team.
• Achieve Sales Goals: Lead by example in reaching personal and team sales targets, actively motivating the team to do the same.
• Product Presentation: Assist in maintaining high visual standards, ensuring products are well-displayed, properly priced, and replenished to align with promotions and seasonal updates.
• Transaction Support: Assist sales associates with transaction processes, ensuring accuracy and efficiency in cash and digital sales.

Store Operations

• Maintain Cleanliness & Organization: Ensure that the sales floor, fitting rooms, and stock areas are clean, organized, and inviting.
• Inventory Management: Support back-of-house processes, including inventory tracking, stock organization, and assisting with shipment processing as needed.

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience in a retail or supervisory role, with a proven track record of success in sales and customer service bringing valuable expertise to our dynamic team.
• Strong ability to lead, inspire, and coach a team while maintaining a positive work environment.
• Natural curiosity, high energy, and positive outlook make every interaction exciting and engaging.
• Deep enthusiasm for our brand and products is infectious, inspiring customers and creating lasting connections.
• Ability to resolve challenges with professionalism and positivity, ensuring a seamless experience for both customers and team members.
• Background in customer service equips you with the skills to handle any situation with grace and professionalism, ensuring every customer leaves satisfied.

General Availability

• Full Time, 40H per week
• Employees must be adaptable to the business's evolving needs. The Store Manager will determine availability requirements. This schedule may include various shifts such as mornings, evenings, and weekends.

Peak Period Availability

• Black Friday: All employees are expected to be available to work on Black Friday (the day after US Thanksgiving).
• Holiday Season: Availability is required from the second week of December until the end of the holiday season. The exact end date will be determined annually, based in part on the period during which guests can return holiday merchandise.

START DATE:May 26, 2025

Physical Demands & Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to travel, talk, and hear. The employee is frequently required to sit, stand, walk, and may need to go up and down stairs. The employee must occasionally kneel, stoop, crouch, twist, and lift up to 30 pounds, with or without accommodations.
Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate, but can involve exposure to varying noise levels, ranging from moderate to loud, as well as flashes of light.