Shift Leader | Soho Manhattan

Blank Street; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Shift Leader for their innovative new concept store in Soho, New York City. This role is perfect for someone passionate about coffee and customer service, eager to lead a team and enhance the customer experience. As a Shift Leader, you will be at the forefront of crafting exceptional coffee products, maintaining high operational standards, and driving sales initiatives. Join a collaborative and inclusive environment where your contributions will directly impact the success of the store and the satisfaction of its customers. If you thrive in fast-paced settings and love to make a difference, this opportunity is for you!

Benefits

$19.50/hour + tips

Healthcare offered after 90 days

Barista accreditation/training program

Paid sick time

Paid training time

Qualifications

• 2+ years experience in a customer service leadership role.
• Strong knowledge of specialty coffee and latte art.

Responsibilities

• Support GM in coaching new employees and driving sales performance.
• Ensure operational excellence and maintain coffee quality standards.

Skills

Customer Service Leadership

Multitasking

Interpersonal Communication

Time Management

Decision Making

Education

New York City Food Protection Certificate

Tools

Coffee Equipment

Job description

About Blank Street…

At Blank Street, we believe great coffee should be an everyday ritual. With shops across Brooklyn, Manhattan, Boston, DC, and London, we’re the first-ever brand to offer affordable high-quality coffee. Blank Street originated in an effort to change the specialty coffee status quo. Starting with small-format shops and continuing with a limited menu and top-of-the-line tech, we’ve always been focused on simplifying the coffee experience. We partner with amazing local vendors and brands, and have some of the best baristas and HQ members out there on our team. Love coffee? Keep reading.

What's Brewing…

Blank Street is launching The Green Room, our first-ever concept store in Soho, New York City that will act as a product innovation and brand expression hub. In essence, the Green Room is just like any other Blank Street: it’s a daily ritual destination that enriches customers’ lives, with great coffee and friendly hospitality. There are two key areas that set this store apart from the rest of Blank Street’s fleet:

• Rotating Menu: This store will feature an exclusive rotating menu of beverages that you won’t see anywhere else. These beverages will be out-of-the-box, innovative, and conceptual in nature.
• The Window: The store features a secondary point of sale - a hole-in-the-wall window that will be activated with rotating brand concepts.

As a Shift Leader of The Green Room, you are a born player-coach who thrives when working alongside a team to deliver a quality cup of coffee. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact. You are customer-centric and believe in quality product through flawless execution, making every effort to give your customers exactly what they need, every day, in their way. You excel in fast-paced environments and enjoy an inclusive, collaborative workplace, where your voice genuinely counts, and you can really make a difference.

You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands-on in the success of your store, your customers and your teams’ best interests.

Our Values

• Magic is in the Details: We value attention to detail in everything we do. We're always thinking about the small things that make a moment meaningful.
• Move as One: We value people who strive to be the best team player, not individual stars.
• “My Home is your Home” Hospitality: We look for individuals who treat others the same way they'd treat a guest in their home. We care about presentation, hospitality, and having fun even when things are stressful.

What you will own:

People - Deeply care for and coach your teammates

• Support your GM and Training Team to help coach and mentor new employees to succeed at Blank Street using our world-class LMS and progression pathways, developing the talent of the future.
• Our Shift Leaders are influential team leaders but do not manage other employees.

Product - Execute our products flawlessly

• Craft beautiful, well-executed coffee products according to company standards and serve all Blank Street customers with energy, warmth, and empathy.
• Have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates.
• Maintain coffee quality standards across your store and assist coffee trainers in ensuring recipes are up to date.

Physical Space - Ensure true operational and brand excellence

• Ensure that your store maintains NYC Department of Health and Mental Hygiene (DOH) standards at all times and is responsible for all duties to ensure an A Grade level inspection on every shift.
• Maintain operational excellence in the way of store environment, cleanliness and brand expectations, using the companies audit platform as the main source of truth and ensuring 100% compliance.
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift.
• Positive and solution-focused handling of any minor customer issue.
• Provide timely and consistent coaching to your team to inspire improvement in workflow.
• Ensure your back of house and all areas of your store are well organized and a safe environment.

Performance - Be the best at what you do

• Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning any feedback in a timely manner.
• Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy-in to share the same vision.

What you'll bring

• New York City Food protection certificate (DOH card).
• 2+ years’ experience in a customer service leadership position.
• Love for coffee and customer service.
• Strong knowledge of specialty coffee, latte art and equipment is a must.
• Strong decision-making and multitasking skills.
• Strong interpersonal communication skills.
• Strong time management skills.
• You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. (a process known as ”E-Verify”).

Availability Requirements:

Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday).

Perks:

• $19.50/ hour + tips.
• Full time hours.
• Healthcare offered after 90 days of consecutive employment.
• Barista accreditation/ training program.
• Paid sick time.
• Paid training time.

Application & Interview Process:

• Application Review.
• Recruiter Phone Interview.
• Hiring Manager In Person Interview with Coffee Test.
• Offer.