Floor Supervisor

Shoe Carnival, Inc.; Norfolk (VA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Flexible part-time scheduling

Hands-on leadership training

Team-focused environment

Job summary

Shoe Carnival, Inc. is seeking a dependable Floor Supervisor to help oversee daily store operations in a part-time capacity. You will serve as a key holder, lead by example, and drive a customer-first store environment.

This role emphasizes hands-on leadership and strong teamwork to support sales goals and exceptional service. As a Floor Supervisor, you will mentor associates, manage opening/closing duties, assist with merchandising, and ensure accurate cash handling.

Qualifications

• 2+ years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must complete Key Carrier Certification within 60 days.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Leadership

Communication

Customer service

Flexibility

Team management

Tools

Key Carrier Certification

Job description

Step into leadership at Shoe Carnival! We’re looking for a dependable and energetic Floor Supervisor to help oversee daily store operations and support the team. In this part-time role, you’ll act as a key holder, lead by example, and help drive a fun, customer‑first store environment.

What You’ll Do

• Open and close the store as a key holder
• Support the General Manager in reaching sales goals
• Lead customer service efforts and resolve issues professionally
• Train and guide associates on processes and standards
• Delegate daily tasks and coordinate breaks
• Assist with visual merchandising and store presentation
• Perform register overrides, safe/till counts, and cash reconciliation
• Follow and promote loss prevention procedures

What We’re Looking For

• Strong communication and leadership skills
• Great customer service and a positive attitude
• At least 2 years of retail or customer service experience
• Previous supervisory experience is a plus
• Must be able to complete Key Carrier Certification within 60 days
• Flexible availability, including nights, weekends, and holidays
• Due to keyholder responsibilities, including store opening/closing and equipment use, applicants must be at least 18 years of age

Physical Requirements

• Able to stand, walk, and lift up to 25 lbs
• Comfortable bending, reaching, and working on your feet

Why Work With Us

• Friendly, team‑focused environment
• Great experience for future retail managers
• Hands‑on leadership training
• Flexible part‑time scheduling