Floor Supervisor

TerrAscend; Maryland; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401(k) savings plan

Paid time off

Career development

Employee discounts

Well-being resources

Job summary

TerrAscend Corp. is seeking a customer service-focused associate for its dispensary operations in Maryland.

This role involves greeting patients, verifying eligibility, completing compliant transactions, and guiding patients through cannabis products to support informed care decisions. As part of a dynamic team, you will maintain patient records, stay updated on state rules, and help deliver a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Cannabis experience a plus.
• At least 1 year of customer service, retail or related experience preferred.
• Must have good organizational and computer skills.
• Must have excellent interpersonal communications skills as well as the ability to multitask.
• Background Check Required.

Responsibilities

• Provide compassionate, friendly, and professional customer service to patients and visitors.
• Greet patients and visitors, complete check-in, verify eligibility for medical marijuana, and ensure accurate, compliant transactions and fulfillment of patient orders while delivering a high-quality customer experience.
• Educate and assist patients in understanding medical marijuana to support informed decisions about their care.
• Assist patients and caregivers with cannabis recommendations, including product selection, effects, potency, dosing, methods of consumption, and administration.
• Oversee opening and closing procedures and daily operations, including Leader on Duty (LOD) responsibilities, floor zoning, and hourly tracking; partner with the Inventory Manager to ensure back-of-house processes run effectively.
• Serve as an effective leader across seed-to-sale tracking systems, POS systems, Leaf Trade, and eCommerce platforms.
• Complete the required state mandated training program (if required).
• Must be available to work weekends, holidays, and overtime as needed.
• Other duties as assigned

Skills

Customer service

Retail experience

Communication skills

Organizational skills

Multitasking

Education

High School Diploma

Tools

POS system

MS Office

Job description

TerrAscend Corp. is a leading TSX-listed company with operations across North America, including Pennsylvania, New Jersey, Maryland, Ohio, and California through TerrAscend Growth Corp., as well as retail operations in Canada.

TerrAscend operates The Apothecarium and other dispensary retail locations, along with scaled cultivation, processing, and manufacturing facilities across its core markets. Our portfolio includes well-known brands such as The Apothecarium, Cookies, Kind Tree, Legend, State Flower, Wana, Cuue, One, and Valhalla.

Why TerrAscend?

Join a growing, fast-paced organization where your work makes an impact. At TerrAscend, you'll have opportunities to grow your career, collaborate with talented teams, and help shape what's next as our business continues to evolve.

Responsibilities:

• Provide compassionate, friendly, and professional customer service to patients and visitors
• Greet patients and visitors, complete check-in, verify eligibility for medical marijuana, and ensure accurate, compliant transactions and fulfillment of patient orders while delivering a high-quality customer experience
• Educate and assist patients in understanding medical marijuana to support informed decisions about their care
• Assist patients and caregivers with cannabis recommendations, including product selection, effects, potency, dosing, methods of consumption, and administration
• Support the intake and onboarding of new patients, including orientation to TerrAscend policies, rules, and procedures
• Manage and maintain accurate patient records within the MJ Freeway system
• Maintain thorough product knowledge and respond to patient questions or concerns promptly and efficiently, escalating to a dispensary healthcare practitioner or management team when appropriate
• Maintain knowledge of state regulatory requirements and compliance guidelines
• Deliver a distinctive and positive patient experience by demonstrating strong interpersonal skills (e.g., greeting, eye contact, courtesy) while ensuring patient confidentiality and security
• Build and maintain strong relationships with patients and caregivers by anticipating needs and providing proactive support
• Follow established policies and procedures related to customer service, staff management, patient and visitor management, inventory management, cash handling, state compliance, and safety and security
• Oversee opening and closing procedures and daily operations, including Leader on Duty (LOD) responsibilities, floor zoning, and hourly tracking; partner with the Inventory Manager to ensure back-of-house processes run effectively
• Assist senior dispensary leadership as needed to support overall store operations
• Serve as an effective leader across seed-to-sale tracking systems, POS systems, Leaf Trade, and eCommerce platforms
• Complete the required state mandated training program (if required)
• Must be available to work weekends, holidays, and overtime as needed
• Other duties as assigned

Qualifications & Experience:

• High School Diploma or GED required
• Cannabis experience a plus
• At least 1 year of customer service, retail or related experience preferred
• Must have good organizational and computer skills
• Must have excellent interpersonal communications skills as well as the ability to multitask
• Background Check Required

What We Offer

• Health & Wellness — Comprehensive medical, dental, and vision coverage for eligible team members.
• Plan for Your Future — 401(k) savings opportunities to help support your financial goals.
• Time to Recharge — Paid time off and company holidays for eligible team members.
• Grow Your Career — Learning, development, and opportunities to build your career across a growing organization.
• Employee Perks — Team member discounts and additional programs designed to recognize and support our people.
• Support When You Need It — Resources and programs focused on your overall well-being.

Benefits and eligibility may vary based on employment status, location, and other applicable factors.

Background Check Requirement

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

Working Conditions

This position may require the ability to perform essential functions that include, but are not limited to, standing, walking, bending, reaching, and lifting. Team members may need to lift and move items, e.g., product packages, display cases, cash registers, or inventory boxes, weighing up to 50 pounds, with or without reasonable accommodation.

The role may also require visual abilities to accurately handle transactions, verify product information, and maintain inventory, as well as manual dexterity for handling cash, operating point-of-sale systems, and organizing products. Employees may be required to remain on their feet for extended periods and perform repetitive hand or arm movements with or without reasonable accommodation.

EEO Statement

TerrAscend is an equal opportunity employer. At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. In accordance with applicable law, we prohibit discrimination based on sex, race, color, religion, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, veteran status, or any other consideration protected by federal, state or local laws.

Disclaimer

This job description is not an employment agreement or contract. The Company has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

TerrAscend participates in E-Verify.

Please review the E-Verify Participation Notice and Right to Work Notice, available in English and Spanish.

E-Verify Participation Notice:
https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf

Right to Work Notice:
https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf

Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.