Floor Supervisor

TerrAscend; Alabama; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Employee Discount

Paid Time Off

Health, vision, and dental insurance (

401k with 4% company matching (100%V)

Employee Assistance Program

Paid Parental Leave

Life Insurance

Short & Long Term Disability

Job summary

TerrAscend's The Apothecarium dispensary in Parkville, MD, is seeking a full-time Floor Supervisor to deliver compassionate customer service and lead staff. You will guide patients through product selection, dosing, and usage while ensuring operational excellence.

The role requires supervisory experience, cannabis familiarity, and a flexible schedule including nights, weekends, and holidays. You will work on-site at our Parkville location alongside a diverse team.

Qualifications

• At least 1 year of customer service, retail, or related experience.
• Cannabis experience is a plus.
• Must be flexible regarding work schedule, including evenings, weekends, and holidays.
• At least 1 year of supervisory or leadership experience.
• Must meet age requirements by state.

Responsibilities

• Open the store and prepare staff for the first customers.
• Train a new employee on our POS system and Ecommerce platform.
• Assist a patient with a question around product usage.

Skills

Customer service

Supervisory experience

Cannabis experience

Flexible schedule

Leadership

Situational awareness

Tools

POS system

Ecommerce platform

Job description

At The Apothecarium and TerrAscend, we are on a mission to shape the future of the cannabis industry by creating leading marijuana-based therapies for patients and developing premium products for legalized adult recreational use. We are one of the largest and fastest growing multi-state, vertically integrated cannabis operators in North America. We’re on a roll and are just getting started!

It's a Joint Effort

We believe that How We Work Together Matters. Our priority is to assemble a team that believes not just in what we do but how and why we do it. Our most successful team members know that being of service to our patients, our customers, and each other is what separates us from other organizations. Our continued success is dependent upon bringing together the brightest minds in business with best-in-class cultivation and elevated patient and customer experiences, so we continue to set the standard for the industry.

Sound like weed be a good fit? Here’s where you come in.

Our next full-time Floor Supervisor will provide compassionate, friendly, and professional customer services to our patients. Floor Supervisors assist our patients and caregivers with cannabis recommendations through the process of product selection, affects, potency, dosing, methods of consumption, and administration.

To Be Blunt

You will be challenged to work tactically to service our patients with care and efficiency while also serving as a Leader on Duty (LOD).

• One minute you will be opening the store and prepping staff for the first few customers
• The next minute you will be training a new employee on our POS system and Ecommerce platform
• The next minute assisting a patient with a difficult question around product usage

Regardless of the task, it's critical you have strong situational awareness and EQ as you'll work within a diverse team in the organization.

Where you'll be planted

This position will be on-site in our Parkville, MD dispensary. Our hours of operation are 9am - 9pm 7 days per week. This role
will require availability during nights, weekends, and some holidays.

We value diverse skillsets, talents, and experiences. To be successful in this role we know you'll need:

• Must meet age requirements by state as determined by the Department of Health or State Regulatory Commission
• At least one (1) year of customer service, retail, or related experience preferred
• Cannabis experience a plus
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• At least one (1) year of supervisory or leadership experience

Physical Requirements:

• Able to push, pull, lift, or move a minimum of 50 lbs.
• Capable of sitting, standing, kneeling, bending, squatting, and/or walking for extended periods of time
• Able to handle cash or card transactions with patients using an electronic processing system

Benefits:

• Employee Discount (all employees eligible)
• Paid Time Off
• Health, vision, and dental insurance (with telehealth option)
• 401k with 4% company matching (100% vested immediately)
• Employee Assistance Program
• Paid Parental Leave
• Life Insurance
• Short & Long Term Disability

Background Check Requirement

* Background Check Requirement * As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.

EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants. TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.

Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.

E-Verify

This organization participates in E-Verify. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone. For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS. Esta Organización Participa en E-Verify. Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.