Floor Staff

Landmark Theatres

Glenview (KY)

On-site

USD 23,000 - 25,000

Full time

14 days+

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Benefits offered by this job

Free movies

Free popcorn and soda

50% off concessions

Medical and Dental benefits

401(k) retirement with company match

Job summary

Landmark Theatres is seeking friendly Floor Staff to join our onsite team. You will work in Box Office, Concession, Usher, or Kitchen roles as needed, providing a high level of customer service in a dynamic theater environment.

The role requires evening, weekend, and holiday availability; you must be at least 16 or 18 years old, able to lift 50 pounds, and comfortable using a POS system and theater equipment.

Qualifications

Must be at least 16 or 18 years old.
Committed to providing exceptional customer service.
Good verbal communication skills.
Accurate cash handling and math skills.
Must be available during peak business hours (Nights, Weekend, and Holidays).
Ability to work in a fast-paced environment.
Ability to interact with the public and provide high level of customer service.
Ability to work independently.
Ability to lift 50 pounds and stand for a long period of time.
Ability to comply with attendance and dress code policy.
Ability to operate various concession and kitchen equipment. Please check with the Theatre Manager for specific types of equipment

Responsibilities

Box office: greet customers and assist with movie/seat selection.
Concession: upsell items and process payments using POS.
Usher: manage auditorium safety and seating for guests.
Maintain cleanliness in lobbies, auditoriums, restrooms and back of house areas

Skills

Customer service

Verbal communication

Cash handling

Mathematics

Fast-paced environment

Public interaction

Independent work

Physical ability

Attendance & dress code

Concession/kitchen equipment

Tools

POS system

Concession equipment

Kitchen equipment

Job description

At Landmark Theatres we are Movies and more! We are focused on enhancing your escape through the diversity of our curated content: Films, Music, Sports, Gaming, Live Events, Streaming, etc. Landmark is known for historic theatres as well as those with neighborhood charm and contemporary locations with all the latest amenities.

We offer all the regular movie concession fare you expect, as well as beer, wine and other spirits at many locations. We are also focused on bringing you state-of-the-art presentation and a safe environment for you to experience it. Going out is a social, interactive experience, and each Landmark Theatre is part of your local community. We interact and engage with our guests, but most of all, we listen.

Essential Duties & Expectations:

Under general supervision of the Management Team, Floor Staff are responsible for providing a sophisticated entertainment experience through unsurpassed customer service. Floor staff will be scheduled to work Box Office, Concession, Usher, or Kitchen as staffing needs require. Qualified candidates must be available to work nights, weekends and Holidays.

Essential job duties and responsibilities include, but not limited to:

Box office:

Greet and welcome each customer
Assist with movie/seat selection and answers general questions
Provide friendly and efficient service including answering questions and resolving customer concerns
Use point of sale system to accurately process transactions and payments
Answer incoming phone calls and provide general theatre information
Responsible for accuracy of cash drawer, passes, vouchers, refunds/exchanges, and inventory
Checks and updates marquee and displays
Knowledgeable of amenities associated with each film
Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)

Concession:

Greet and welcome each customer
Upselling and suggestive selling concession items with each transaction
Use point of sale system to accurately process transactions and payments
Operating and maintaining all concession and kitchen equipment
Perform daily opening and closing duties in assigned areas
Receiving and putting away deliveries (stock)
Complies with city, state and federal food safety and alcohol service laws where applicable
Knowledgeable of concession products and offerings
Knowledgeable of amenities associated with each film
Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)

Usher:

Greet and welcome each customer
Auditorium Announcements (greeting, promotions, and safety information)
Maintain cleanliness in lobbies, auditoriums, restrooms and back of house areas
Assist customers with locating a seat or their assigned seat
Controls theatre access by ensuring customers have the appropriate tickets and directing customers to the correct auditorium
Perform auditorium checks to monitor picture, sound quality, and temperature including disruptive behavior (talking, cell phone usage, and suspicious activity)
Reports safety and security concerns to management (trip hazards, lights outs, broken seats)
Knowledgeable of amenities associated with each film
Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)
Light Janitorial support

Qualifications, Skills, and Abilities:

Must be at least 16 or 18 years old
Committed to providing exceptional customer service
Good verbal communication skills
Accurate cash handling and math skills
Must be available during peak business hours (Nights, Weekend, and Holidays).
Ability to work in a fast-paced environment
Ability to interact with the public and provide high level of customer service
Ability to work independently
Ability to lift 50 pounds and stand for a long period of time
Ability to comply with attendance and dress code policy
Ability to operate various concession and kitchen equipment. Please check with the Theatre Manager for specific types of equipment