Floor Staff

Landmark Theatres; Bethesda (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Landmark Theatres seeks Floor Staff to deliver a premium cinema experience across Box Office, Concession, and Usher roles. You will greet guests, help with tickets and seating, and ensure safe, clean, and enjoyable environments.

Positions require evening, weekend, and holiday availability. Training will cover POS operations, safety, accessibility devices, and exceptional guest service standards.

Qualifications

• Must be at least 18 years old.
• Committed to providing exceptional customer service.
• Good verbal communication skills.
• Accurate cash handling and math skills.

Responsibilities

• Box office: greet customers, assist with ticketing and questions, process transactions.
• Concession: upsell items, process payments, stock and clean equipment.
• Usher: seat customers, announce information, maintain theatre cleanliness and safety.
• Assist customers with accessibility devices (closed captions).

Skills

Customer service

Communication

Cash handling

Math skills

Tools

POS system

Job description

At Landmark Theatres we are Movies and more! We are focused on enhancing your escape through the diversity of our curated content: Films, Music, Sports, Gaming, Live Events, Streaming, etc. Landmark is known for historic theatres as well as those with neighborhood charm and contemporary locations with all the latest amenities.

We offer all the regular movie concession fare you expect, as well as beer, wine and other spirits at many locations. We are also focused on bringing you state-of-the-art presentation and a safe environment for you to experience it. Going out is a social, interactive experience, and each Landmark Theatre is part of your local community. We interact and engage with our guests, but most of all, we listen.

Essential Duties & Expectations:

Under general supervision of the Management Team, Floor Staff are responsible for providing a sophisticated entertainment experience through unsurpassed customer service. Floor staff will be scheduled to work Box Office, Concession, Usher, or Kitchen as staffing needs require. Qualified candidates must be available to work nights, weekends and Holidays.

Essential job duties and responsibilities include, but not limited to:

Box office:

• Greet and welcome each customer
• Assist with movie/seat selection and answers general questions
• Provide friendly and efficient service including answering questions and resolving customer concerns
• Use point of sale system to accurately process transactions and payments
• Answer incoming phone calls and provide general theatre information
• Responsible for accuracy of cash drawer, passes, vouchers, refunds/exchanges, and inventory
• Checks and updates marquee and displays
• Knowledgeable of amenities associated with each film
• Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)

Concession:

• Greet and welcome each customer
• Upselling and suggestive selling concession items with each transaction
• Use point of sale system to accurately process transactions and payments
• Operating and maintaining all concession and kitchen equipment
• Perform daily opening and closing duties in assigned areas
• Receiving and putting away deliveries (stock)
• Complies with city, state and federal food safety and alcohol service laws where applicable
• Knowledgeable of concession products and offerings
• Knowledgeable of amenities associated with each film
• Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)

Usher:

• Greet and welcome each customer
• Auditorium Announcements (greeting, promotions, and safety information)
• Maintain cleanliness in lobbies, auditoriums, restrooms and back of house areas
• Assist customers with locating a seat or their assigned seat
• Controls theatre access by ensuring customers have the appropriate tickets and directing customers to the correct auditorium
• Perform auditorium checks to monitor picture, sound quality, and temperature including disruptive behavior (talking, cell phone usage, and suspicious activity)
• Reports safety and security concerns to management (trip hazards, lights outs, broken seats)
• Knowledgeable of amenities associated with each film
• Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)
• Light Janitorial support

Qualifications, Skills, and Abilities:

• Must be at least 18 years old
• Committed to providing exceptional customer service
• Good verbal communication skills
• Accurate cash handling and math skills