F&B Restaurant Server (BELL GARDENS, CA. 90201)

Thebike; Bell Gardens (CA); On-site; USD 19,000 - 27,000; Full time

Job summary

Parkwest Casino is seeking a friendly F&B Restaurant Server to join our team and go the extra mile in delighting and astounding our guests. You will ensure meals and beverages are served to casino standards and provide top-notch customer service.

The role requires at least 2–4 years in a high-quality dining environment, a California Food Handler Card, and a valid RBS certification. You must be 21+, flexible for all shifts, and able to thrive in a fast-paced, team-oriented setting.

Qualifications

• Must pass mandatory screening including a background check and drug test.
• RBS Certification required.
• California Food Handler Card required.
• Must be at least 21 years of age.
• Demonstrates strong customer service and interpersonal skills.
• Able to work varied shifts and a 24/7 casino environment.

Responsibilities

• Take orders, deliver meals and drinks and meet performance standards.
• Maintain positive relationships with guests and anticipate needs.
• Maintain cleanliness, sanitation and organization of the restaurant.
• Know menu items, prices, preparation methods, and presentation.
• Respond to and resolve guest complaints to their satisfaction.
• Follow casino guidelines regarding security and guest experience.
• Assist with upselling and other duties as assigned.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Problem solving

Education

High school diploma/GED

Job description

Overview

We are seeking a team player for the F&B Restaurant Server position who is ready to go the extra mile on every occasion to delight and astound our guests, and someone who will always look for opportunities to improve our service.

Functions as an integral part of the F&B team by providing customer service and ensuring that meals and beverages are served according to the casino's established standards of service.

Responsibilities

• Take orders, deliver meals and drinks and meet the required standards of performance by meeting policies, procedures, work instructions, training initiatives, codes of conduct and other directives.
• Maintain positive customer relations at all times. Anticipate customers’ needs, respond promptly, and acknowledge all customers at all times.
• Monitor and maintain cleanliness, sanitation and organization of the restaurant.
• Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality, standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation.
• Respond quickly to and resolve any complaints to the customer’s complete satisfaction.
• While working on the casino floor follow all casino guidelines pertaining to security and be sensitive to each customers’ gaming experience.
• Specific tasks may include, but are not limited to, retrieving food orders from kitchen, promptly cleaning tables after each customer, adhering to proper cash and credit card handling policies, emptying trash containers, ensuring maximum usage and efficiency of all supplies, following suggested up‑selling techniques, etc.
• Must be available to work all shifts supporting a 24/7 environment.
• Other job related duties as assigned.

Qualifications

• Must be able to pass mandatory screening including a background check and drug test.
• Must have a RBS Certification (Responsible Beverage Service).
• Must possess a California Food Handler Card.
• Must be at least 21 years of age.
• Able to deal effectively and interact well with customers and co-workers.
• Able to resolve problems/conflicts in a diplomatic and tactful manner.
• Available for full time work which may include weekends and evening scheduling; and ready for all programs and activities.
• Able to work varied shifts and flexible schedules.
• Able to communicate clearly with team members.
• Requires strong organizational skills and the ability to multi‑task effectively.
• Able to work independently
• Able to work within a team environment

Education: High school diploma, G.E.D, or equivalent.

Experience: 2-4 years experience in an environment of comparable quality or equivalent.

Physical and Mental Requirements:

• Must be able to lift and carry tools, supplies, and inventory up to 25 pounds
• Must be able to perform all essential duties with or without accommodation.

EEO Statement

Parkwest Casino is an equal opportunity employer. All employment decisions are made without regard to race (including hair texture and protective hair styles), color, religion, religious creed (including religious dress and religious grooming), sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity (including transgender identity and transitioning), gender expression and sex stereotyping, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information (including genetic information), family care or medical leave status, military caregiver status, military status, veteran status, marital status, domestic partner status, sexual orientation, status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, engaging in protected communications regarding Team Member wages, requesting a reasonable accommodation on the basis of disability or bona fide religious belief or practice, or any other basis protected by local, state, or federal laws.

Min

USD $16.90/Hr.

Max

USD $16.90/Hr.