Floor Manager - Aloha Mixed Plate

Na Hoaloha Ekolu; Lahaina (HI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Signing bonus

Health benefits

Dental insurance

Vision insurance

401(k) matching

PTO

Flexible spending account

Employee meals

Discounts

Job summary

Na Hoaloha Ekolu in Lahaina is seeking a Floor/Restaurant Manager to oversee every aspect of guest and staff experience. The role includes training new hires, scheduling, greeting guests, resolving issues, and leading service teams to deliver the Aloha Mixed Plate experience.

The position requires supervisory experience in a high-end restaurant service environment, leadership that inspires teamwork, and a passion for quality food and service.

Qualifications

• Experience managing dining staff in a restaurant setting.
• Proven leadership with ability to train and develop teams.
• Strong guest relations and service standards.

Responsibilities

• Train new hires and schedule staff; greet guests and resolve complaints.
• Lead monthly staff meetings; maintain communication across teams.
• Oversee front-of-house operations, inventory, and POS updates.

Skills

Restaurant management

Leadership

Staff training

Customer service

Job description

Career Opportunities with Na Hoaloha Ekolu

A great place to work.

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Aloha Mixed Plate is an iconic local restaurant established in Lahaina 30+ yrs ago. Serving delicious local food at affordable prices, we are excited to serve our local community and visitors. The location and its million-dollar view is a great place to call work with excellent benefits. We look forward to hearing from those who share our values, principles, and the spirit of Aloha. We are seeking a highly motivated, experienced Manager to join our team. An Ideal opportunity for someone that likes a changing environment, and loves a variety of both local, comfort and asian foods.

*Up to $1000 Signing Bonus*

Description:

Responsible for every aspect of the guest's and staff's experience.

Duties include:

• Training new hires, and scheduling staff, greeting guests, resolving customer complaints, providing hands-on help to service teams, leading daily pre-shifts with staff.
• Schedules and leads monthly Staff Meetings.
• Establishes and maintains good communication and relationships with staff.
• Identifies regular customers by name and tracks their preferences.
• Restaurant experience in a supervisory or management role strongly preferred.

Our Performance Expectations are:

• The Floor Manager reports to the General Manager of each establishment
• Hires and oversees training and performance reviews for dining service staff, following
  the standards set for each outlet and using the passport as a base guide
• Schedules staff based upon anticipated volume and coordination of balanced service teams
• Adjusts environment, music and lighting, and temperature as needed to maintain the appropriate atmosphere and service levels
• Resolves any customer complaints that are "passed up" from staff and/or asks for help from the Restaurants General Manager or Food & Beverage Director
• Provides hands‑on help if needed by any of the service teams, including facilitating the resolution of conflicts between or within teams
• Greets guests and delivers the aloha experience to each
  Knows regulars by name and tracks their seating and dining preferences
• Passes all training requirements required of front line staff as server, host, and busser positions within 6 months
• Is able to prepare all specialty beverages according to Aloha Mixed Plates specifications
• Maintains inventory of service products, glassware, silver, uniforms
• Leads service staff in cleaning and maintaining of all front of the house areas, furniture, equipment and fixtures, coordinating with the Chef and cleaning crew
• Updates Point of Sale systems as needed
• Leads daily pre-shifts and schedules monthly staff meetings
• Establishes and maintains good communication and a positive working relationship with Restaurant Managers, General Manager, Food & Beverage Director, Chef and Back of the House staff

The Success Patterns for this position are:

• Restaurant experience in a supervisory or management role strongly preferred
• Has worked in a high‑end restaurant service environment
• Has an appreciation for and working knowledge of really good local food
• Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results
• Has a reputation for excellent relations with customers, vendors, floor and Kitchen staff
• Has the ability to design, implement, and to continuously improve the systems and procedures that lead to success
• Has experience in the training and development of staff members
• Is self‑directed and able to work independently, as well as be an integral member of the management team
• Has the ability to deliver the Aloha Mixed Plate Experience to every customer.
• Likes to work holidays, weekends, events, and other peak periods of the restaurant
  Business

Successful Candidates will have the following Personal Characteristics:

• Leadership style consistent with Na Hoaloha Ekolu team management
• An outgoing personality who can create and build energy around them
• Excellent verbal and written communication skills
• Passionate about great food and great service
• Excellent planning, organization, and coordination skills
• Comfortable making decisions and problem solving.
• Can handle complexity and paradox
• High level of interest in learning about food, people, and business
• Possesses strong interpersonal skills and able to work easily with diverse people and groups

We offer an excellent benefits package including medical, dental, vision, drug, 401(k) with up to 4% company match, PTO upon qualifying, flexible spending account, employee meals, discounts and much more!