Floor Manager

The Longboard [Sullivans Island]; Sullivan's Island (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Group Plans Access

Time Off (PTO/Sick/Unpaid)

Dining Discounts

Job summary

The Longboard Sullivan's Island is seeking a Floor Manager to lead the front-of-house operations and promote a warm, relaxed hospitality experience. You will coach and supervise a large FOH team, ensuring service standards, guest satisfaction, and a cohesive work environment in a fast-paced coastal dining setting.

The ideal candidate thrives under pressure, communicates well, and is passionate about hospitality.

Qualifications

• Experience leading front-of-house operations in a busy restaurant.
• Proven ability to coach and manage a large FOH team.
• Commitment to delivering exceptional guest experiences.

Responsibilities

• Lead the FOH staff in service and uphold restaurant values and culture.
• Train, supervise, and allocate tasks to FOH team; ensure standards are met.
• Monitor staff development and enforce policies; provide feedback and discipline as needed.
• Assist with hiring decisions and build a positive work environment.
• Provide extraordinary service through informed and decisive management.

Skills

FOH Management

Staff Coaching

Customer Service

Job description

THE LONGBOARD [SULLIVAN'S ISLAND] - FLOOR MANAGER

[Full-Time Qualification Required. Terms and Conditions Apply]

PERKS

• Group Health Insurance - 50/50 Employee/Employer Contribution
• Access to Group Plan(s) including health, dental, vision, life AD&D
• Paid Time Off / Unpaid time off / Paid Sick Days
• Dining discounts at home establishments & cross company locations.

THE ATMOSPHERE

The Longboard Sullivan's Island is the second iteration of our celebrated coastal dining concept, first launched in 2015 on St. John, USVI. Echoing the island vibes of our flagship, the Sullivan's Island location offers refined, seafood-forward fare alongside a vibrant bar program featuring Caribbean-inspired craft cocktails. Our setting blends laid-back Lowcountry charm with spirited Caribbean energy to create a relaxed, yet elevated dining experience. Our restaurants are more than places to eat - they're destinations to experience. We bring the vibes, the views, and the hospitality to match. With locations across the U.S. Virgin Islands and beyond, we're all about blending world-class service with the soul of the Caribbean.

THE IDEAL MATCH

The ideal candidate is a practiced problem solver, maintains a calm demeanor under pressure, persists in getting the job done, and enjoys coaching and working alongside a large team to improve performance and increase retention. The Floor Manager helps lead the successful FOH operations and create an environment of fun, warm and relaxed hospitality. The right person will have excellent interpersonal skills to build rapport with employees and guests. They will be energetic and passionate about the restaurant industry with the ability to manage and inspire staff. The Floor Manager thrives in a fast-paced environment and understands what it takes to succeed in a dynamic restaurant. This person must be self-motivated, dedicated, and have a strong passion for food and beverage. Our core value of genuine hospitality starts with our employees, and we are seeking a dedicated, enthusiastic, and ambitious leader to help guide our team.

BALANCED HOSPITALITY

The Longboard Sullivans Island brings a fresh, vibrant take on coastal Caribbean dining - where tropical, casual vibes meet elevated experiences. Our restaurants are destinations that blend music, sunshine, island flavors, and top-tier hospitality into unforgettable moments. We're laid-back but dialed-in. Professional but never stuffy. Every guest is welcomed like family - and we take that seriously.

KEY ACCOUNTABILITIES

• Lead the FOH staff in the successful operation of service while embodying the restaurant’s values and culture.
• Train, supervise and manage all FOH staff, direct work assignments and allocate tasks.
• Maintain proper service standards.
• Monitor and encourage the development of staff skills. Enforce company policies, including policies relating to the conduct of staff. Appraise FOH staff productivity and efficiency.
• Evaluate employee performance, provide feedbackto employees, and discipline employees as necessary. Help and inspire each employee to reach their greatest potential.
• Assist with candidate interviews, new-hire selection, and recommendations for hiring, firing, advancement, and promotion of FOH staff.
• Create a positive work environment for all FOH staff. Promote cohesive teamwork between all employees. Receive complaints or grievances from FOH staff and resolve disputes when they arise.
• Provide an extraordinary customer service experience by making good management decisions based on knowledge, training,