Floor Manager

Gjelina Group; New York (NY); On-site; USD 70,000 - 80,000; Full time

Job summary

Gjelina Group in NoHo, NYC, seeks a seasoned Floor Manager to lead the dining room team in a high-volume, high-energy setting. This role drives service excellence, oversees shift operations, and partners with leadership to maintain ambiance, menus, and guest satisfaction.

Responsibilities include supervising staff, coordinating guest relations, managing inventory and safety compliance, and assisting with financial tasks such as reviewing P&L.

Qualifications

• 2+ years of experience in a management position within a high-energy, upscale setting.
• Strong leadership, communication, and problem-solving skills.
• Experience with staff training and coaching.

Responsibilities

• Lead and support floor staff to ensure service excellence.
• Maintain restaurant cleanliness, ambiance, and hygiene standards.
• Manage daily operations, including team coordination, guest relations, and inventory.
• Conduct pre-shift briefings and assist with menu updates.
• Oversee staff performance, coaching, and training.
• Ensure compliance with health, safety, and company policies.
• Address guest feedback and uphold high service standards.
• Assist in financial tasks, such as reviewing P&L and budgets.

Skills

Leadership

Communication

Problem-solving

Staff training

Inventory management

Education

Food Handler Certification

Tools

POS systems

Financial reports

Job description

Salary Range:$70,000.00 to $ 80,000.00 per year (DOE and state)

Floor Manager - Gjelina NYC

Salary Range:$70,000.00 to $ 80,000.00 per year (DOE and state)

Gjelina Restaurant in Noho on Bond St. is seeking an experienced Floor Manager to join our dynamic team! As a high-volume, high-energy restaurant, we pride ourselves on a strong team of hospitality professionals who live and breathe our culture.

We'd love to hear from you if you are passionate about providing exceptional service, leading by example, and ensuring smooth operations in a fast-paced environment. We value a fun, educational atmosphere and focus on ingredient-driven dishes, progressive wines, and exceptional guest experiences. Join us and help elevate our service to new heights.

Position Summary

The Floor Manager ensures a high-quality service experience, leading the floor team to maintain service standards, cleanliness, and ambiance. This hands-on role requires strong leadership, communication, and the ability to handle operational tasks such as menu updates, inventory, staff training, and performance management. The Floor Manager fosters a positive, non-competitive environment while ensuring compliance with health and safety regulations.

Key Responsibilities

• Lead and support floor staff, ensuring service excellence.
• Maintain restaurant cleanliness, ambiance, and high standards of hygiene.
• Manage daily operations, including team coordination, guest relations, and inventory.
• Conduct pre-shift briefings and assist with menu updates.
• Oversee staff performance, coaching, and training.
• Ensure compliance with health, safety, and company policies.
• Address guest feedback and ensure high service standards.
• Assist in financial tasks, such as reviewing P&L and managing budgets.

Qualifications

• 2+ years of experience in a management position within a high-energy, upscale setting.
• Exceptional leadership, communication, and problem-solving skills - always setting the standard.
• Thrive in a fast-paced environment, leading by example with confidence and grace.
• Proficient with financial reports, POS systems, and safety protocols, ensuring smooth operations.
• A natural at training, motivating, and empowering your team to exceed expectations.
• Flexible availability, including evenings, weekends, and holidays - because the best experiences happen anytime.
• Food Handler Certification and a solid grasp of Department of Health regulations (preferred but not required).

Physical Demands & Work Environment

• Stand/walk for extended periods (8-10 hours) and lift up to 45 pounds.
• Work in a fast-paced, dynamic environment with moderate noise.

We are an equal opportunity employer.

More detail about Gjelina Group New York part of The Gjelina Group, please visit https://culinaryagents.com/entities/407261-Gjelina-Group-New-York