Floor Manager

RiseMe; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

100% Medical Insurance Coverage

Dental and Vision Insurance Options

401(k)

Paid time off

Bonus Structure

Employee Dining Discounts

Job summary

KYU in Miami is seeking a Floor Manager to lead front-of-house teams, uphold service standards, and support the General Manager in delivering exceptional guest experiences.

You will supervise staff, manage labor, schedules, and timecards, ensuring brand guidelines are followed while driving profitability. The role emphasizes teamwork, training, and continuous service improvements.

Qualifications

• 5 to 7+ years in a direct titled position such as Restaurant Manager or Assistant Manager.
• Experience in fine dining and high-volume environments.
• Strong leadership and communication skills.
• Proactive, self-directed with attention to detail.

Responsibilities

• Manage and supervise front-of-house operations, guiding the team by example.
• Assist General Manager with labor costs and staffing efficiency.
• Ensure service standards and brand guidelines are consistently met.
• Lead hiring, interviewing, and disciplinary actions as needed.
• Create schedules and approve time-off requests.
• Maintain service procedures, logs, and SOPs.
• Provide excellent guest service and promote KYU culture.
• Submit End of Day reports and manage inventory of FOH supplies.

Skills

Leadership

Communication

Time management

Attention to detail

Team motivation

Operational oversight

Tools

MS Office

Restaurant software

Job description

The Floor Manager at KYUplays a crucial role in supporting the General Manager by leading a team of front-of-house professionals to deliver exceptional guest experiences while ensuring service excellence, adherence to operational procedures, and profitability.

Responsibilities:

• Manage and supervise the front-of-house operations, providing guidance and development to the team while leading by example.
• Assist the General Manager in managing labor costs andoptimizingstaffing efficiency.
• Ensure consistent and exceptional service for all guestsin accordance withthe restaurant’s service standards and brand guidelines.
• Assistin making employment and termination decisions, including interviewing, hiring, evaluating, and disciplining front-of-housepersonnelas necessary.
• Review and approve/disapprove time-off requests for direct employees.
• Assistin creating schedules for direct employees,finalizedby 7 pm each Thursday for the following week.
• Embody the KYU brand and exceed coreobjectivesand values.
• Provide excellent, friendly, courteous, and professional service to both internal and external guests.
• Uphold and promote the KYU culture in all aspects of the business.
• Respond accurately and promptly to guest requests, ensuring a positive and memorable experience.
• Lead by example to inspire the team to achieve and surpass KYU targets, including guest relations, team member relations, costs and efficiencies, and sales and revenue.
• Review andsubmitrequisitions for any absences of floor staff during the day.
• Ensure all floor staff review and approve timecards.
• Collaboratewith team leads toestablishan organized service schedule.
• Input the restaurant's waste log on a daily basis.
• Review beverage counts, place beverage orders, and ensure coverage on the closing shift's day off.
• Report maintenance and equipment repair needs to the General Managerin a timely manner.
• Maintain updated service procedures, shift logs, and checklists for the entire restaurant.
• Keep menu descriptions and allergen guides up to date andsubmitthem to the FOH staff by the designated deadline for seasonal and holiday menu changes.
• Complete necessary write-ups of direct employees in coordination with the General Manager.
• Conduct weekly manager meetings with all team leads.
• Submit an End of Day (EOD) report after each shift.
• Keep direct employee files up to date with relevant documents such as time edit forms, availability, emergency contacts, write-ups, reviews, etc.
• Attendmanagement meetings.
• Propose service enhancements and schedule training sessions.
• Provide relevant updates to the BOH team.
• Attend BOH pre-shift meetings.
• Train new front-of-house staff on standard operating procedures (SOP) and service specifications.
• Manage weekly inventory of front-of-house supplies.

Qualifications:

• 5 to 7+ years of experience in a direct titled position such as Restaurant Manager or Assistant Manager.
• Experience in fine dining and high-volume environments.
• Strong attention to detail.
• Motivated and self-directed.
• Passion for service and continuous growth in the hospitality field.
• Effective and clear communication skills.
• Excellent time management abilities.
• Proactive and positive attitude.
• Strong leadership skills with a focus on teamwork.
• Extensive knowledge of service methods, front-of-house operations, and best practices.
• Proficiencyin MS Office and restaurant software programs.

Benefits include:

• 100% Medical Insurance Coverage
• Dental and Vision Insurance Options.
• 401(k).
• Paid time off.
• Bonus Structure.
• Employee Dining Discounts.

KYU provides the following inclusive hiring information:We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.