Floor Leader: Retail Ops & Customer Experience

Skechers USA Ltd.; Hawaiian Gardens (CA); Presencial; USD 22 000 - 31 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Employee discounts

Flexible schedules

Career advancement

On-the-job training

Resumo da oferta

Skechers USA Ltd. is seeking a Key Holder (Floor Leader) in California to oversee daily store operations and mentor the team in delivering exceptional customer service. This entry-level management role supports sales goals and helps maintain Skechers’ premium shopping environment.

Compensation starts at $19.12 per hour with regular increases, plus employee discounts and flexible schedules. On-the-job training and career advancement opportunities are available within a global brand.

Qualificações

• High school diploma or equivalent preferred but not required.
• Previous experience as Key Holder, Shift Leader, or Retail Supervisor preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Responsabilidades

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Conhecimentos

Customer service

Team leadership

Sales skills

Communication skills

Problem solving

Time management

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

Skechers USA Ltd. is seeking a Key Holder (Floor Leader) in California to oversee daily store operations and mentor the team in delivering exceptional customer service. This entry-level management role supports sales goals and helps maintain Skechers’ premium shopping environment.

Compensation starts at $19.12 per hour with regular increases, plus employee discounts and flexible schedules. On-the-job training and career advancement opportunities are available within a global brand.