Floor Lead & Shift Leader - Customer Experience

Whole Foods Market; Decatur (GA); On-site; USD 26,243 - 45,736; Full time

Benefits offered by this job

Health insurance

Retirement plan benefits

Paid time off

Store discount

Job summary

A prominent grocery chain in Decatur, GA is looking for a Floor Lead to manage store operations and ensure exceptional customer service. Responsibilities include overseeing checkout staffing, training team members, and maintaining high standards in retail operations. The ideal candidate will demonstrate strong problem-solving skills, effective communication, and leadership experience. Competitive pay of $19.05 – $33.20 per hour is offered, along with benefits including health insurance and retirement plans.

Qualifications

• Basic computer skills with proficiency in Microsoft Office.
• Ability to learn business systems such as IRMA, Predictix, and SLAW.
• Strong communication style, both written and verbal.

Responsibilities

• Provide exceptional customer service and address customer needs effectively.
• Oversee checkout staffing and ensure operational accuracy.
• Assist in interviewing, training, and developing Team Members.

Skills

Customer service

Problem-solving

Communication skills

Organizational skills

Microsoft Office Suite

Education

High school diploma or equivalent

Job description

A prominent grocery chain in Decatur, GA is looking for a Floor Lead to manage store operations and ensure exceptional customer service. Responsibilities include overseeing checkout staffing, training team members, and maintaining high standards in retail operations. The ideal candidate will demonstrate strong problem-solving skills, effective communication, and leadership experience. Competitive pay of $19.05 – $33.20 per hour is offered, along with benefits including health insurance and retirement plans.